Legal

User Agreement & Terms of Service

Version 9 · Effective Date: April 27, 2026

teJai Technologies LLC
9191 Kyser Way, Suite 202
Frisco, TX 75033
Phone: 520-369-2026
Email: support@flojas.app
X (formerly Twitter): @flojas369

⚠ IMPORTANT — READ THIS FIRST

FLOJAS IS NOT MEDICAL ADVICE  ·  FLOJAS IS NOT A MEDICAL DEVICE  ·  FLOJAS IS NOT A HIPAA-COVERED ENTITY  ·  FLOJAS IS NOT FOR EMERGENCY USE

Flojas is a consumer fitness and wellness application for informational and self-tracking purposes only. It does not diagnose, treat, prevent, or cure any condition. It is not regulated as a medical device by the FDA, EMA, MHRA, or any other regulatory body. teJai Technologies LLC is not a HIPAA-covered entity, business associate, or healthcare provider. Coach teJai is an artificial intelligence system, not a licensed professional.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, STOP USING FLOJAS AND CALL 911 (US) OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

LEGAL NOTICE: This document contains your legal rights and obligations. Please read it carefully before using Flojas. It includes a binding arbitration clause and class action waiver in Section 24 — and a 30-day right to opt out of arbitration, also in Section 24.

Table of Contents

  1. Acceptance of Terms
  2. Eligibility and Age Requirements
  3. Required Acknowledgments and Consent
  4. Electronic Signature
  5. Minor User — Parental and Guardian Supervision
  6. Description of Services
  7. Privacy and Security — End-to-End Encryption
  8. Data We Collect
  9. Lawful Basis for Processing (GDPR and UK GDPR)
  10. Your Rights by Jurisdiction
  11. Do Not Sell or Share My Personal Information
  12. International Data Transfers
  13. Data Retention
  14. Biometric Data — Illinois BIPA
  15. Children’s Privacy (COPPA)
  16. Health Check-ins — Informational and Wellness Use Only
  17. Ayurvedic and Traditional Wellness Content
  18. AI Fitness Coach Disclaimer — Coach teJai
  19. Subscription, Billing, and Referral Program
  20. Account Deletion
  21. Intellectual Property
  22. Limitation of Liability
  23. Indemnification
  24. Governing Law and Dispute Resolution
  25. Changes to This Agreement
  26. Contact, Grievance, and Breach Notification
  27. Miscellaneous
  28. Prohibited Conduct and Anti-Abuse Policy
  29. Accessibility
  30. DMCA / Copyright Notice-and-Takedown
  31. Apple App Store and Google Play Store — Supplemental Terms
  32. Website Cookies and Similar Technologies

1. Acceptance of Terms

By downloading, installing, accessing, tapping “I Agree,” clicking any acceptance button, or otherwise using the Flojas mobile application (“App”) or any services provided by teJai Technologies LLC (“Company,” “we,” “us,” or “our”), you (“User” or “you”) agree to be bound by this User Agreement, Terms of Service & Privacy Policy (“Agreement”).

This Agreement constitutes a legally binding contract between you and teJai Technologies LLC. If you do not agree to all terms herein, you must immediately cease use of the App and delete it from your device.

ELECTRONIC SIGNATURE AND CONTRACT FORMATION: Your acceptance — whether by tapping, clicking, typed name, or continued use — constitutes your electronic signature and creates a binding contract under the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.), the Uniform Electronic Transactions Act (UETA), the European Union eIDAS Regulation (EU No. 910/2014), the UK Electronic Communications Act 2000, and equivalent electronic signature and commerce laws in all applicable jurisdictions.

Your continued use of the App following any update to this Agreement constitutes acceptance of the revised terms.

2. Eligibility and Age Requirements

2.1 General Minimum Age

Users must be at least 13 years of age to create an account. Users aged 13 through 17 may use the App only with verifiable parental or legal guardian consent, and the consenting adult must co-sign this Agreement pursuant to Section 5.

2.2 Jurisdiction-Specific Age Requirements

The following jurisdiction-specific minimum ages apply and supersede the general minimum where the applicable minimum is higher:

2.3 Absolute Prohibition: Under-13

We do not knowingly allow children under the age of 13 to create accounts or use the App in any jurisdiction. If we discover that a user under 13 has created an account, we will immediately delete the account and all associated data without notice.

2.4 Capacity

You represent and warrant that you have the full legal capacity to enter into a binding agreement, are not barred from receiving services under applicable law, and reside in a jurisdiction where use of this App is lawfully permitted.

3. Required Acknowledgments and Consent

Before accessing Flojas, you must affirmatively acknowledge and provide consent for each of the following items. Each item requires a separate, explicit action. No box is pre-checked.

3.5 Transactional Communications (Cannot Be Disabled)

teJai Technologies LLC will send transactional and account-related communications including account verification emails, security alerts, legal agreement update notices, billing confirmations and receipts, password reset messages, data deletion confirmations, and service interruption notices. These cannot be disabled while your account remains active.

4. Electronic Signature

4.1 Legal Effect

By typing your full legal name in the signature field during account creation, you are providing your electronic signature with the same legal effect as a handwritten signature under the ESIGN Act (US), UETA, eIDAS Regulation (EU), the Electronic Communications Act 2000 (UK), the Information Technology Act 2000 (India), and equivalent laws in all applicable jurisdictions.

4.2 Timestamp and Record

The Company will record the timestamp, IP address, device identifier, and typed name associated with your acceptance. This record is retained for seven (7) years pursuant to Section 13.

4.3 Guardian Signature for Minors

If you are a parent or legal guardian accepting this Agreement on behalf of a minor user, your typed name constitutes your electronic signature and binds both you and the minor to the terms of this Agreement.

5. Minor User — Parental and Guardian Supervision

5.1 Guardian Requirements

If the account user is between the applicable minimum age and 18 years of age, a parent, legal guardian, or authorized adult must: be at least 18 years of age; acknowledge their relationship to the minor; read and accept this Agreement on behalf of the minor; provide their own typed legal name as their electronic signature; affirmatively authorize the minor’s use of the App; and agree to supervise the minor’s use of the App.

5.2 Guardian Responsibility

By accepting on behalf of a minor, the Guardian takes full legal responsibility for the minor’s compliance with this Agreement and agrees to monitor and supervise the minor’s interactions with the App, including with Coach teJai.

6. Description of Services

Flojas (“fitness intelligence unlocked”) is an AI-powered fitness and wellness application developed and operated by teJai Technologies LLC.

6.1 Coach teJai — AI Fitness Coach

An AI-powered virtual coaching system delivering personalized fitness guidance. Coach teJai is available to Premium users. Basic tier users do not receive AI coaching access unless they are within an active Premium trial, gift, promo, or paid Premium period. Coach teJai is an AI system — not a licensed professional.

6.2 Workout Planning and Scheduling

Customized exercise programs generated based on user goals, fitness level, physical characteristics, and preferences.

6.3 Nutrition Guidance

General dietary suggestions aligned with fitness goals, including macro guidance, caloric estimates, and meal structure recommendations. Not a substitute for registered dietitian care.

6.4 Photo Food Logging — AI Image Analysis

Users may photograph meals for AI-assisted nutritional estimates. Photo analysis results are estimates only. Do not rely on these estimates for medical dietary management.

6.5 Health Scores and Composite Analytics

Multi-dimensional health scoring including composite wellness scores and individual sub-metric domains. Scores are informational only — they do not constitute clinical assessment.

6.6 Progress Tracking and Metric Logging

Manual entry and automated syncing of physical metrics. Supports Apple Health (iOS) and Google Fit / Health Connect (Android) integration.

6.7 Performance Tests and Athletic Benchmarking

Structured fitness tests and performance assessments providing benchmark data, percentile comparisons, and trend analysis for athletic performance metrics.

6.8 GPS Workout Tracking

Real-time GPS route tracking during outdoor workouts. GPS route coordinates are encrypted end-to-end.

6.9 Journal

A personal wellness and fitness journal with full end-to-end encryption. Flojas cannot read journal content.

6.10 Daily Health Check-ins

A daily morning check-in consisting of four fixed items plus four rotating questions from a 28-question pool covering seven health domains: gut health, vitality and recovery, mental health, balance and mobility, social connectedness, meaning and purpose, and endometabolic wellness.

6.11–6.17 Community, Family, Accountability, Export, Admin, Deletion, Modifications

Optional social features (leaderboards, challenges), family/group account linking, accountability partner tools. Data export available to Premium subscribers (rate limits apply). Admin access limited to account-level functions; no access to E2EE-encrypted content. Account deletion: 7-day grace period.

6.25 Service Modifications

teJai Technologies LLC reserves the right to modify, suspend, or discontinue any feature at any time. Material changes to paid features will be communicated with reasonable advance notice. App features and functionality may be added, modified, or removed at any time without prior notice, at the sole discretion of teJai Technologies LLC, for purposes of maintaining optimal application performance, security, stability, or user experience. No particular feature is guaranteed to remain available indefinitely. Your continued use of the App constitutes acceptance of any such changes.

7. Privacy and Security — End-to-End Encryption

7.1 What End-to-End Encryption Means for You

Flojas implements end-to-end encryption (E2EE) for your most sensitive health and personal data using AES-256-GCM encryption with HKDF-SHA256 key derivation.

Your encryption keys are generated on your device. They are never transmitted to Flojas servers. teJai Technologies LLC cannot read your encrypted data — not because of a policy decision, but because we mathematically cannot.

7.2 What Is Encrypted End-to-End

7.3 What Coach teJai Actually Sees

Coach teJai sees: average sleep duration, weekly workout count, macro averages, score trends, and similar aggregate wellness signals.

Coach teJai does NOT see: your name, your raw workout logs, your GPS routes, your journal entries, your chat history, or any other E2EE-encrypted record.

7.4 The Mathematical Commitment

“This is not a policy commitment. It is a mathematical one. Policy can change. Math cannot.”

If Flojas is acquired, subpoenaed, breached, or forced to comply with a government request, your E2EE-encrypted data cannot be produced in readable form — because we do not have the keys.

7.5 Not a Medical Record System

Flojas is not a medical record system, a HIPAA-covered entity, or a clinical health information system. Do not use Flojas as your sole record of health data for medical, clinical, insurance, or legal purposes.

8. Data We Collect

8.1 Identity Data

Full name, email address, date of birth, gender, phone number (optional), country, state/province, city.

8.2 Health and Fitness Data

Physical metrics, workout data, nutrition data, sleep data, health questionnaire responses, health scores, performance test results, and any other health information you voluntarily enter or sync. This is special category / sensitive data processed only with your explicit consent (Section 3.2).

8.3 Usage Data

App interaction logs, feature usage patterns, in-app navigation events, and support interactions.

8.4 Device Data

Device type, operating system version, app version, IP address, user agent string, and device identifiers.

8.5 Legal and Compliance Data

Agreement acceptance timestamp, IP address at time of acceptance, typed electronic signature, version of Agreement accepted. Retained for seven (7) years.

8.6 Synced Third-Party Data

If you connect Apple Health, Google Fit, Google Health Connect, or other supported health platforms, we receive data made available through those connections.

9. Lawful Basis for Processing (GDPR and UK GDPR)

For users in the European Union, European Economic Area, and United Kingdom:

GDPR DATA CONTROLLER: teJai Technologies LLC, 9191 Kyser Way, Suite 202, Frisco, TX 75033, USA. support@flojas.app.

10. Your Rights by Jurisdiction

10.1 All Users — Universal Rights

10.2 EU/EEA and UK Users (GDPR / UK GDPR)

Additional rights: restrict processing, object to processing, data portability, withdraw consent at any time, lodge a complaint with your national Data Protection Authority. We respond within 30 days.

10.3 California Users (CCPA / CPRA)

Rights to: know what personal information we collect, delete, correct, limit use of sensitive personal information, non-discrimination. We respond within 45 days.

10.4 Texas Users (TDPSA)

Rights to: access, correct, delete, obtain a portable copy, opt out of targeted advertising (we do not conduct targeted advertising), appeal our response.

10.5 Brazil Users (LGPD)

Rights include: confirmation of processing, access, correction, anonymization/blocking/deletion, data portability, information about third-party sharing, withdrawal of consent.

10.6 Canada Users (PIPEDA / Quebec Law 25)

Rights to: access, correct, withdraw consent, file a complaint with the Office of the Privacy Commissioner of Canada.

10.7 India Users (DPDP Act 2023)

Rights to: information about processing, correction and erasure, grievance redressal within 30 days. India Grievance Officer: support@flojas.app.

10.8 Australia Users (Privacy Act 1988)

Rights to: access, correction. Complaints may be filed with the Office of the Australian Information Commissioner (OAIC).

11. Do Not Sell or Share My Personal Information

WE DO NOT SELL, SHARE, RENT, BROKER, OR OTHERWISE MONETIZE YOUR PERSONAL INFORMATION TO ANY THIRD PARTY.

teJai Technologies LLC’s business model is based entirely on direct user subscriptions. We have no advertising network relationships, no data broker relationships, and no arrangements under which user data is exchanged for compensation or other benefit.

12. International Data Transfers

Your personal data is processed and stored in the United States using Google Cloud Platform infrastructure (Firebase), located in the us-central1 region. Transfers from the EU/EEA and UK are governed by the EU-US Data Privacy Framework (DPF) and/or Standard Contractual Clauses (SCCs).

13. Data Retention

13.1–13.3 Active Accounts, Deletion, E2EE

Data retained for the lifetime of your account. Upon deletion, a 7-day grace period begins; after which all recoverable data is permanently deleted. E2EE-encrypted data becomes permanently and mathematically irrecoverable at deletion — the keys reside on your device, not our servers.

13.4 Legal Acceptance Records

Records of your agreement acceptance are retained for seven (7) years from the date of acceptance.

13.5–13.6 Backup Logs and Referral Restriction

System backup and audit logs retained for ninety (90) days. Upon account deletion, the associated email address is restricted from free-trial and referral reuse privileges for three (3) years.

14. Biometric Data — Illinois Biometric Information Privacy Act (BIPA)

If you enable biometric login (fingerprint or Face ID), biometric templates are generated and stored exclusively on your device by your device’s operating system. Flojas does not transmit, store, or process biometric templates on our servers. Illinois residents provide explicit informed written consent by enabling biometric login. Biometric data will not be sold, leased, traded, or profited from.

15. Children’s Privacy (COPPA)

In compliance with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.), Flojas does not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover an under-13 user, we will immediately suspend access and delete all associated data.

16. Health Check-ins — Informational and Wellness Use Only

The daily check-in system covers seven health domains: gut health, vitality & recovery, mental health, balance & mobility, social connectedness, meaning & purpose, and endometabolic wellness.

NONE OF THESE CHECK-IN QUESTIONS CONSTITUTES CLINICAL SCREENING, CLINICAL ASSESSMENT, PSYCHIATRIC EVALUATION, OR MEDICAL DIAGNOSIS. Results are for your personal awareness only. If any check-in result concerns you, consult a qualified healthcare professional.

Crisis and Emergency: If you are in crisis or experiencing suicidal ideation, STOP using the App and contact:

17. Ayurvedic and Traditional Wellness Content

The App may include content related to Ayurvedic wellness principles and traditional health practices. All such content is for general informational and educational purposes only. It has not been evaluated by the FDA, EMA, or equivalent regulatory bodies and should not be used as a substitute for evidence-based medical care.

18. AI Fitness Coach Disclaimer — Coach teJai

18.1 Nature of Coach teJai

Coach teJai is an artificial intelligence system. It is NOT a licensed physician, therapist, registered dietitian, certified personal trainer, or any other healthcare professional.

18.2 No Professional Relationship

Your use of Coach teJai does not create any professional relationship, including doctor-patient, therapist-patient, dietitian-client, or trainer-client relationship.

18.3 Accuracy Limitations

Coach teJai may produce responses that are inaccurate, incomplete, outdated, or inappropriate for your specific health circumstances due to the probabilistic nature of AI language models.

18.4 User Responsibility

You assume full and sole responsibility for how you interpret and act upon any information provided by Coach teJai, and for consulting qualified professionals before acting on AI-generated guidance.

18.5 Emergency Situations

Coach teJai cannot call emergency services, dispatch medical assistance, or provide emergency medical guidance. If you experience a medical emergency, stop immediately and call 911 or your local emergency number.

18.6 Coaching Tier Differences

Basic/Free tier: no Coach teJai access except during an active Premium trial, gift, promo, or paid Premium period. Premium tier: Coach teJai access as described in the current product interface, subject to safety controls, abuse limits, and fair-use protections.

19. Subscription, Billing, and Referral Program

19.1 Available Subscription Tiers

19.2 Billing Cycles — No Proration

Fees are charged in full at the start of each billing cycle. No prorated refunds or credits will be issued for early cancellation, plan downgrades, or periods of non-use.

19.3 Automatic Renewal

All paid plans automatically renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date.

19.4–19.8 Plan Changes, Cancellation, Refunds, Price Changes, Advertising

Upgrades take effect immediately. Downgrades take effect at end of current cycle. Cancellation continues access through end of current billing cycle with no refund. All fees are non-refundable except as required by law. Price increases communicated with 30 days’ notice.

19.9 Promotional Codes

Promotional offers are at teJai Technologies LLC’s sole discretion. Non-transferable and may not be combined with other offers unless stated.

19.10 Referral Program

Referral codes are for personal, non-commercial use only. Each successful referral grants one (1) month of Premium credit to both the referrer and new user. Same email may receive a referral bonus only once every three (3) years.

19.11 Data Export — Premium Only

Data export is available exclusively to Premium subscribers: one full export per 365 days (at deletion), one standalone export per 90 days.

20. Account Deletion

20.1 Deletion Process and Grace Period

You may delete your account at any time through account settings. A seven (7) day grace period begins, during which you may cancel and restore your account. After the grace period, all data is permanently and irreversibly deleted.

20.2 E2EE Data After Deletion

E2EE-encrypted data becomes permanently and mathematically irrecoverable at the time of deletion. The encryption keys reside on your device — not on Flojas servers. Deleted E2EE data cannot be recovered by Flojas, by you, or by any third party, including law enforcement.

20.3–20.5 Restrictions, Subscription, Rejoining

Deleted email addresses are restricted from referral and free-trial reuse for three (3) years. Active subscriptions continue through end of billing cycle. Paid plans are available on rejoining, but referral restrictions remain.

21. Intellectual Property

Flojas™ is a trademark of teJai Technologies LLC. All rights reserved. The name “Flojas” is a coined portmanteau — Flo (English: flow) + Ojas (Sanskrit ओजस्: vital energy) — and does not exist as a pre-existing word in English, Sanskrit, or any other language. Unauthorized use of the Flojas name, logo, or brand identity is prohibited.

All content, features, and functionality of the Flojas App are the exclusive property of teJai Technologies LLC. You are granted a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use. You may not copy, distribute, reverse engineer, or create derivative works from the App.

Content you submit remains yours. You grant teJai Technologies LLC a limited license to process and use such content solely to provide the App’s services. We do not use your identifiable personal health data for AI model training without separate, explicit consent.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, teJai Technologies LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the App.

TOTAL LIABILITY CAP: The greater of (A) total fees paid by you in the 12 months preceding the claim, or (B) $100.00 USD.

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” without warranties of any kind, express or implied.

23. Indemnification

You agree to indemnify, defend, and hold harmless teJai Technologies LLC and its affiliates from any claims, liabilities, damages, losses, costs, and fees arising from your breach of this Agreement, misuse of the App, provision of inaccurate data, or violation of any applicable law.

24. Governing Law and Dispute Resolution

24.1 Governing Law

This Agreement is governed by the laws of the State of Texas, USA. Venue: state or federal courts of Collin County, Texas.

24.2 Binding Arbitration

Disputes shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Collin County, Texas, or by video/telephone.

24.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION.

24.4–24.6 Exceptions, EU/UK Users, India Users

Either party may seek injunctive relief or relief in small claims court. Nothing limits EU/EEA/UK users’ right to lodge a complaint with their national Data Protection Authority. Indian users retain the right to approach the Data Protection Board of India under the DPDP Act 2023.

25. Changes to This Agreement

We reserve the right to modify this Agreement at any time. For material changes, we will update the version number, notify you via email at least 30 days before the change takes effect, and display a prominent in-app notification. Continued use after the effective date constitutes acceptance.

26. Contact and Grievance Information

teJai Technologies LLC

9191 Kyser Way, Suite 202, Frisco, TX 75033, United States of America

Phone: 520-369-2026

General Support: support@flojas.app

Privacy and Data Requests: support@flojas.app

 

India Grievance Officer (DPDP Act 2023): support@flojas.app
Acknowledged within 72 hours, resolved within 30 days.

 

EU/UK Data Protection Representative: To be appointed. Contact support@flojas.app in the interim.

27. Miscellaneous

Entire Agreement: This Agreement constitutes the entire agreement between you and teJai Technologies LLC regarding the App.

Severability: If any provision is found invalid, the remaining provisions continue in full force.

Waiver: Failure to enforce any provision on one occasion does not constitute a waiver.

Assignment: You may not assign your rights without our written consent. We may assign without restriction.

Force Majeure: We are not liable for failures due to causes beyond our reasonable control.

Language: The English version controls if any translation conflicts.

No Third-Party Beneficiaries: This Agreement creates no third-party rights.

28. Prohibited Conduct and Anti-Abuse Policy

You agree to use the App only for lawful purposes and in accordance with this Agreement.

28.1 General Prohibition

You may not use the App in any manner that: (a) violates any applicable law or regulation; (b) harms, exploits, threatens, harasses, stalks, or intimidates any user or teJai Technologies LLC employee; (c) impersonates any person or entity; or (d) engages in fraudulent or misleading conduct.

28.2 Account and Access Abuse

You may not: (a) create multiple accounts to circumvent access restrictions, trial limitations, or referral policies; (b) share, sell, or transfer your account to any third party; (c) use another user’s account without authorization; (d) circumvent or interfere with security features of the App; or (e) attempt to gain unauthorized access to any portion of the App or connected systems.

28.3 Social and Community Conduct

In connection with social and community features (clubs, leaderboards, accountability partners), you may not: (a) harass, bully, intimidate, defame, or abuse any other user; (b) post obscene, offensive, hateful, threatening, or discriminatory content; (c) post content infringing third-party intellectual property or privacy rights; (d) collect personal information from other users without consent; or (e) solicit login credentials or personal information from other users.

28.4 Technical Abuse

You may not: (a) use automated scripts, bots, or crawlers to interact with the App; (b) introduce malicious code, viruses, or trojans into the App or its systems; (c) conduct denial-of-service attacks or attempt to overload or crash the App; or (d) probe, scan, or test the vulnerability of any Flojas system or attempt to breach any security measures.

28.5 Referral and Promotion Abuse

You may not: (a) create fake or duplicate accounts to generate referral credits; (b) use automated tools to generate or redeem referral codes fraudulently; (c) misrepresent promotional eligibility or use promo codes outside their disclosed terms; or (d) engage in any scheme to defraud teJai Technologies LLC or other users of promotional or referral benefits.

28.6 Health Data Integrity

You agree not to submit knowingly false or fabricated health or fitness data to the App for any purpose, including to manipulate health scores, circumvent feature access, or obtain any benefit to which you are not entitled.

28.7 Enforcement

teJai Technologies LLC reserves the right, at its sole discretion, to: (a) investigate any suspected violation; (b) suspend or permanently terminate any account in violation, with notice and opportunity to be heard where required by applicable law (including the EU Digital Services Act — see Section 28A); (c) permanently ban any user from future use; (d) report violations to law enforcement where required by law or where criminal conduct is reasonably suspected; and (e) pursue all available legal remedies, including injunctive relief and damages. Violations may constitute violations of applicable law including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and equivalent laws in other jurisdictions.

28.4A Responsible Security Disclosure

We welcome good-faith security research. If you believe you have identified a security vulnerability in Flojas, please report it privately to support@flojas.app with the subject line “Security Disclosure.” We commit to: (a) acknowledge your report within five (5) business days; (b) not pursue legal action against researchers acting in good faith and consistent with this Section (no testing of accounts that are not your own; no destruction or exfiltration of user data; no public disclosure prior to remedy or without coordination with us); and (c) credit researchers who responsibly disclose, where requested.

28A. EU Digital Services Act (DSA) Compliance — Social Features

This Section 28A applies to social and community features described in Section 6.16 (clubs, leaderboards, accountability partners, public profiles) where they constitute hosting of user-generated content within the meaning of Regulation (EU) 2022/2065 (the “DSA”).

28A.1 Notice-and-Action Mechanism

Any person may submit a notice regarding allegedly illegal content or content violating Section 28 by emailing support@flojas.app with the subject line “DSA Notice.” Notices should include sufficient detail to identify the content, an explanation of why the content is illegal or violates the rules, the notifier’s name and contact, and a statement of good-faith belief.

28A.2 Statement of Reasons

When teJai Technologies LLC takes a content moderation action against a user (including content removal, account suspension, demotion, or restriction of monetary benefit) we will provide the affected user with a clear and specific statement of reasons, including the legal or contractual ground, the nature of the restriction, and information about available redress.

28A.3 Internal Complaint-Handling

Affected users may appeal a content moderation decision by emailing support@flojas.app with the subject line “DSA Appeal” within six (6) months of the decision. We will review appeals in a timely, non-discriminatory, and diligent manner.

28A.4–28A.6 Out-of-Court Settlement, Trusted Flaggers, Point of Contact

EU users may select a certified out-of-court dispute settlement body under DSA Article 21. teJai Technologies LLC will engage in good faith. Notices from entities with “trusted flagger” status under DSA Article 22 will receive priority treatment. For DSA-related authority communications: support@flojas.app (subject line: “DSA Authority Contact”).

29. Accessibility

29.1 Commitment

teJai Technologies LLC is committed to making Flojas usable by people with disabilities. We work to follow recognized accessibility best practices and welcome user feedback that helps us identify and remove barriers.

29.2 Reporting Barriers and Requesting Accommodation

If you encounter accessibility barriers or need a reasonable accommodation, please contact support@flojas.app. We will respond within fifteen (15) business days, attempt to provide a reasonable accommodation, and use the report to drive remediation.

29.3 Applicable Frameworks

Although we have not certified compliance with any specific accessibility standard, we strive to align our practices with recognized international accessibility frameworks (including WCAG and equivalents). Where the EU Accessibility Act (Directive (EU) 2019/882), the ADA, the UK Equality Act 2010, or any equivalent law applies, we will work in good faith to meet those requirements.

30. DMCA / Copyright Notice-and-Takedown

teJai Technologies LLC respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512).

30.1 Designated Agent for Copyright Notices

DMCA Designated Agent
Privacy Officer, teJai Technologies LLC
Attn: Copyright Agent
9191 Kyser Way, Suite 202, Frisco, TX 75033
Email: support@flojas.app (subject line: “DMCA Notice”)
Phone: 520-369-2026

30.2 Notice of Claimed Infringement

If you believe content available on or through the App infringes your copyright, you may submit a written notification to the DMCA Designated Agent that includes: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and information to enable us to locate it; (d) your contact information; (e) a good-faith belief statement; and (f) a statement, under penalty of perjury, that the information is accurate.

30.3 Counter-Notification

If your content was removed and you believe it was removed in error, you may submit a counter-notification under 17 U.S.C. § 512(g).

30.4 Repeat Infringer Policy

teJai Technologies LLC will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

31. Apple App Store and Google Play Store — Supplemental Terms

Distribution of Flojas through the Apple App Store and Google Play Store is planned. The following terms apply automatically if and when you obtain Flojas through either platform.

31.1 Apple-Specific Terms

If you obtained the Flojas App through the Apple App Store: (a) This Agreement is between you and teJai Technologies LLC only, not Apple Inc. teJai Technologies LLC is solely responsible for the App and its content. (b) The license in Section 21.2 is a non-transferable license to use the App on Apple-branded devices you own or control, subject to Apple Media Services Terms. (c) Apple has no obligation to provide maintenance or support. (d) For warranty failures, you may notify Apple, and Apple will refund the purchase price; Apple has no further warranty obligation. (e) teJai Technologies LLC, not Apple, is responsible for addressing user and third-party claims relating to the App. (f) teJai Technologies LLC, not Apple, is responsible for intellectual property infringement claims. (g) You represent that you are not in a U.S.-embargoed country or on any U.S. Government prohibited-party list. (h) Apple and its subsidiaries are third-party beneficiaries of this Agreement with the right to enforce it against you.

31.2 Google Play-Specific Terms

If you obtained the Flojas App through the Google Play Store, your use is also governed by the Google Play Terms of Service. Google LLC is not a party to this Agreement and has no liability with respect to the Flojas App, except as expressly provided in the Google Play Terms.

31.3 Platform Refund Policies

Refund and cancellation requests for purchases made through the Apple App Store or Google Play Store must be submitted directly to the applicable platform under that platform’s policies. teJai Technologies LLC has no control over refunds processed through those platforms.

31.4 App Tracking Transparency (Apple)

The Flojas App does not engage in cross-app or cross-website tracking for advertising or data-broker purposes. Where Apple’s App Tracking Transparency framework applies, no permission prompt is needed for ordinary App usage given the no-ads commitment in Section 11. If we ever introduce a feature that would require tracking permission, we will request your permission through the standard App Tracking Transparency prompt.

32. Website Cookies and Similar Technologies

teJai Technologies LLC operates a website (currently at flojas.tejai.tech and related subdomains) that supports the App. This Section 32 describes our use of cookies and similar technologies on the website. The Flojas mobile App does not use web cookies (the App is a native mobile application).

32.1 What Cookies Are

A cookie is a small text file placed on your device by a website you visit. Cookies are widely used to make websites work more efficiently and to provide information to website operators.

32.2 Categories We Use

Our website may use the following categories: (a) Strictly Necessary: Required to operate the website, including session maintenance and secure log-in. These cannot be disabled without breaking core website function. (b) Functional: Remember choices you make to provide enhanced functionality, such as language. (c) Analytics / Performance: Help us understand how visitors use the website so we can improve it. Where required by law, these are loaded only with your consent. Analytics information is used solely for product improvement and never for advertising — see Section 7.9. We do not use advertising cookies, retargeting cookies, or third-party advertising trackers.

32.3 Your Choices

Where required by applicable law (including the EU ePrivacy Directive and equivalent), we present a cookie banner that allows you to accept, reject, or customize non-essential cookies before they are loaded. You can also control cookies through your browser settings.

32.4 More Information

A more detailed Cookie Notice (where applicable) is available at flojas.tejai.tech.