User agreement
Flojas User Agreement
Public review copy: This page shows the canonical public Flojas User Agreement text. The in-app signed agreement packet records the user-specific acceptance details, including signer identity, acknowledgment selections, acceptance date and time, IP address, user agent, document hash, and receipt fingerprint.
FLOJAS
by teJai Technologies LLC
fitness intelligence unlocked
Flojas (flo·jas) — a coined word
"flo" (English: flow) + "ojas" (Sanskrit ओजस्: vital energy)
= "flow of vital energy"
AI-powered fitness and wellness software.
USER AGREEMENT, TERMS OF SERVICE & PRIVACY POLICY
Version 13 | Effective Date: June 21, 2026 (12:00 AM Central Time)
teJai Technologies LLC
9191 Kyser Way, Suite 202
Frisco, TX 75033 (Collin County, Texas)
Phone: 520-369-2026
Email: support@flojas.app
X (formerly Twitter): @flojas369
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⚠ IMPORTANT — READ THIS FIRST ⚠
FLOJAS IS NOT MEDICAL ADVICE; FLOJAS IS NOT A MEDICAL DEVICE;
FLOJAS IS NOT A HIPAA-COVERED ENTITY; FLOJAS IS NOT FOR
EMERGENCY USE.
Flojas is a consumer fitness and wellness application. It is for
informational and self-tracking purposes only. It does not
diagnose, treat, prevent, or cure any condition. It is not
regulated as a medical device by the FDA, EMA, MHRA, or any other
regulatory body. teJai Technologies LLC is not a HIPAA-covered
entity, business associate, or healthcare provider. Coach teJai is
an artificial intelligence system, not a licensed professional.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, STOP USING FLOJAS AND
CALL 911 (US) OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.
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This document contains your legal rights and obligations. Please read
it carefully before using Flojas. It includes a binding arbitration
clause and class action waiver in Section 24 — and a 30-day right to
opt out of arbitration, also in Section 24.
EU/EEA, UK, AND OTHER JURISDICTIONS WITH MANDATORY CONSUMER LAWS:
Nothing in this Agreement waives, limits, or modifies any right that
cannot be waived, limited, or modified under your home jurisdiction's
mandatory consumer protection laws. Where any provision of this
Agreement conflicts with a non-waivable right under applicable local
consumer law, the local law controls and the conflicting provision is
modified or severed solely to the minimum extent required for
enforceability.
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1. ACCEPTANCE OF TERMS
By accessing or using the hosted Flojas web app at flojas.app or
flojas-52519.web.app, any Flojas companion or mobile app, or any
related account, support, sync, website, or application service
(collectively, the "Services" or the "App"), including by tapping "I Agree,"
clicking any acceptance button, typing your legal name, creating an
account, signing in, or continuing to use Flojas, you ("User" or
"you") agree to be bound by this User Agreement, Terms of Service &
Privacy Policy ("Agreement").
Flojas is offered first and primarily as the hosted web app at
flojas.app and flojas-52519.web.app. Any companion or mobile app is
complementary to the web app and exists to support limited capture,
sync, or device-specific workflows that are difficult or unavailable
in a browser. The companion app is not a separate medical product and
does not change the disclaimers, limitations, or no-guarantee terms
in this Agreement.
This Agreement constitutes a legally binding contract between you and
teJai Technologies LLC. If you do not agree to all terms herein, you
must immediately cease use of the Services and, where applicable,
delete or uninstall any Flojas app from your device.
ELECTRONIC SIGNATURE AND CONTRACT FORMATION: Your acceptance — whether
by tapping, clicking, typed name, or continued use — constitutes your
electronic signature and creates a binding contract under the
Electronic Signatures in Global and National Commerce Act (ESIGN Act,
15 U.S.C. § 7001 et seq.), the Uniform Electronic Transactions Act
(UETA), the European Union eIDAS Regulation (EU No. 910/2014), the UK
Electronic Communications Act 2000, and equivalent electronic
signature and commerce laws in all applicable jurisdictions. You agree
that this electronic acceptance carries the same legal force and
effect as a handwritten signature on a paper contract.
Your continued use of the Services following any update to this Agreement
constitutes acceptance of the revised terms, subject to Section 25.
1.5 NOT MEDICAL ADVICE — NOT A MEDICAL DEVICE — NOT HIPAA-COVERED —
NOT FOR EMERGENCY USE
THIS SECTION IS FUNDAMENTAL TO YOUR USE OF FLOJAS. READ IT
CAREFULLY.
1.5.1 Not Medical Advice
Flojas is a consumer fitness and wellness application. All content,
features, scores, plans, recommendations, articles, AI coach
responses, check-in interpretations, and other outputs of the App
are provided for general informational, educational, and self-
tracking purposes only. They do not constitute medical advice,
diagnosis, treatment, prevention, or cure of any disease, condition,
disorder, or symptom. The App does not establish any doctor-patient,
therapist-patient, dietitian-client, or other professional
relationship.
NO GUARANTEES ARE PROVIDED. Flojas does not guarantee that any score,
trend, alert, plan, recommendation, AI response, report, or other
output is accurate, complete, current, individualized for your
medical needs, or appropriate for your health status. You must not
follow Flojas output blindly. You are responsible for using judgment
and consulting a qualified healthcare provider before starting,
changing, or stopping any exercise, nutrition, sleep, supplement,
recovery, medical, or wellness routine.
Always seek the advice of a licensed healthcare provider with any
questions you have regarding a medical or mental health condition,
medication, supplement, treatment, exercise, or dietary regimen.
Never disregard professional medical advice or delay seeking it
because of something you read or saw in Flojas.
1.5.2 Not a Medical Device
Flojas is NOT a medical device within the meaning of the U.S. Food,
Drug, and Cosmetic Act, the EU Medical Device Regulation
(Regulation (EU) 2017/745), the UK Medical Devices Regulations 2002
(as amended), or any equivalent regulatory framework in any
jurisdiction. It has not been evaluated, cleared, certified, or
approved by the U.S. Food and Drug Administration (FDA), the
European Medicines Agency (EMA), the UK Medicines and Healthcare
products Regulatory Agency (MHRA), Health Canada, the Therapeutic
Goods Administration (TGA), or any equivalent regulatory body. The
App is not intended for use in the diagnosis, cure, mitigation,
treatment, or prevention of disease, and it is not intended to
affect the structure or function of the body in a regulated way.
1.5.3 Not a HIPAA-Covered Entity
teJai Technologies LLC is NOT a "covered entity" or "business
associate" within the meaning of the U.S. Health Insurance
Portability and Accountability Act of 1996 ("HIPAA," 45 C.F.R. Parts
160, 162, and 164) or its implementing regulations. We do not
provide healthcare. We do not bill insurers. The data you provide to
Flojas is not "protected health information" within the HIPAA
meaning, and is not subject to HIPAA's Privacy Rule, Security Rule,
or Breach Notification Rule. We are, however, subject to the FTC
Health Breach Notification Rule (16 C.F.R. Part 318), as described
in Section 26.3, and to applicable state and international consumer
health data laws, as described in Sections 10.9 and 10.10.
1.5.4 Not for Emergency Use
Flojas is NOT designed, intended, or capable of responding to a
medical emergency. The App cannot summon emergency services,
dispatch an ambulance, contact a doctor, or provide real-time
medical assistance. Coach teJai is an AI system that runs on
asynchronous request-response — not a real-time emergency channel.
IF YOU ARE EXPERIENCING ANY OF THE FOLLOWING, STOP USING THE APP
IMMEDIATELY AND CALL EMERGENCY SERVICES (911 IN THE U.S. OR YOUR
LOCAL EMERGENCY NUMBER):
- Chest pain, pressure, or tightness;
- Sudden shortness of breath;
- Sudden severe headache;
- Sudden weakness, numbness, or difficulty speaking;
- Loss of consciousness or fainting;
- Severe injury, bleeding, or trauma;
- Suicidal thoughts or thoughts of harming yourself or others;
- Severe allergic reaction;
- Any symptom you reasonably believe to be a medical emergency.
If you are in mental health crisis, call or text 988 (US Suicide &
Crisis Lifeline) or the crisis line in your country. International
resources are listed in Section 16.5.
1.5.5 Acknowledgment
By accepting this Agreement, you acknowledge that you have read,
understood, and accept this Section 1.5 in its entirety. This
section is restated and reinforced throughout the Agreement and is
echoed in every relevant feature description.
1.5.6 As-Is Informational Service
Flojas is offered as-is and as-available, subject to the warranty
disclaimer and liability limitations in Section 22. Your 30-day
complimentary Premium trial is intended to let you evaluate the
product before paying. If Flojas does not meet your needs, you should
cancel, remain on Basic account-only access, or delete your account
before any paid subscription begins. If you continue to use Flojas
after reviewing the product and this Agreement, you accept that the
service is informational only, carries the risks described in this
Agreement, and provides no guaranteed health, fitness, performance,
or coaching outcome.
2. ELIGIBILITY AND AGE REQUIREMENTS
2.1 General Minimum Age
Users must be at least 13 years of age to create an account. Users
aged 13 through 17 may create and use an account ONLY with
verifiable parental or legal guardian consent. The consenting adult
must have reached the age of majority in their jurisdiction, must be
at least 18 years old, and must co-sign this Agreement pursuant to
Section 5.
2.2 Jurisdiction-Specific Age Requirements
The following jurisdiction-specific minimum ages apply and supersede
the general minimum where the applicable minimum is higher:
EU/EEA Member States: You must be at least 16 years of age to
provide personal data consent independently under Article 8 of
the GDPR, unless your member state has lowered this threshold to
13, 14, or 15 — in which case the lower member-state age applies,
with verifiable parental or guardian consent required as
specified by that member state's law. Contact support@flojas.app
if you are unsure of your member state's applicable threshold.
United Kingdom: 13 years minimum. The UK Age Appropriate Design
Code (Children's Code) applies to users reasonably believed to be
under 18.
India: 18 years minimum, OR younger with verifiable parental or
guardian consent, in accordance with the Digital Personal Data
Protection Act 2023 (DPDP Act 2023).
South Korea: 14 years minimum pursuant to the Act on Promotion of
Information and Communications Network Utilization and
Information Protection.
All other jurisdictions: 13 years minimum, with parental or
guardian consent required for users aged 13 through the age of
majority in the user's jurisdiction.
Flojas applies a stricter product rule for account creation: all
users aged 13 through 17 must have verifiable parent or legal guardian
consent, even if a local privacy law would otherwise permit some
minors to provide personal-data consent independently at a younger
age.
2.3 Absolute Prohibition: Under-13
We do not knowingly allow children under the age of 13 to create
accounts or use the App in any jurisdiction. If we discover that a
user under 13 has created an account, we will immediately delete the
account and all associated data without notice, and will notify the
parent or guardian if contact information is available. See Section
15 (Children's Privacy / COPPA).
2.4 Capacity
You represent and warrant that you have the full legal capacity to
enter into a binding agreement, are not barred from receiving
services under applicable law, and reside in a jurisdiction where
use of this App is lawfully permitted.
3. REQUIRED ACKNOWLEDGMENTS AND CONSENT
Before accessing Flojas, you must affirmatively acknowledge and
provide consent for each of the following items. Each item requires
a separate, explicit action (checkbox or equivalent in-app gesture).
No box is pre-checked. Failure to provide all required
acknowledgments will prevent access to the App.
3.1 TERMS OF SERVICE AND PRIVACY POLICY
[ ] I have read, understand, and agree to the complete Flojas User
Agreement, Terms of Service & Privacy Policy (v13, effective June
21, 2026 at 12:00 AM Central Time), including the NOT-MEDICAL /
NOT-HIPAA / NOT-EMERGENCY-USE
disclosures in Section 1.5. I understand that my use of the App is
governed by this document and that material changes will be
communicated with at least 30 days' notice. I agree that my
continued use following such notice constitutes acceptance of the
revised terms.
3.2 HEALTH AND BIOMETRIC DATA — EXPLICIT CONSENT
[ ] I explicitly and freely consent to teJai Technologies LLC
collecting, securely storing, and processing the minimum health,
biometric, fitness, nutrition, sleep, sync, and coaching data
reasonably needed to provide Flojas App functionality. This data may
include: physical fitness metrics (weight, height, body
measurements, body composition, and reviewed DEXA/DXA
body-composition report values), workout and sports performance
data, nutrition and dietary data, sleep data, opt-in GPS workout
distance and duration (no GPS coordinates stored — see Section
6.12), daily morning check-in responses (including sleep, mood,
energy, soreness, activity, mindfulness, body-freshness prompts,
and rotating wellness questions), photo-based food logging images,
barcode food entries, companion app and health-platform sync data,
sports session data, personal journal entries, and any other
health, biometric, or fitness information I voluntarily enter or
sync to the App.
I understand this data is categorized as:
- Special category health data under GDPR Article 9 (EU/EEA/UK)
- Sensitive personal data under LGPD Article 11 (Brazil)
- Sensitive personal information under CCPA/CPRA (California)
- Consumer health data under the Washington My Health My Data Act
and the Nevada SB 370 and the Connecticut Data Privacy Act
Health Amendment (see Section 10.9)
- Sensitive data under applicable U.S. state consumer privacy
laws (see Section 10.10)
- Health information governed by applicable law in my
jurisdiction
I understand that despite this consent, Flojas is NOT a medical
provider, NOT a medical device, and NOT a HIPAA-covered entity (see
Section 1.5). This data is collected only to operate Flojas features
I use, calculate scores, guide Coach teJai, generate plans, support
progress tracking, sync supported health data, and provide wellness
intelligence. Flojas does not sell my personal information, health
data, or Consumer Health Data. I may withdraw this consent at any
time by deleting my account, subject to the retention obligations
described in Section 13. Withdrawal of consent will result in the
App being unable to provide its core services.
3.2A WASHINGTON / NEVADA / CONNECTICUT — SEPARATE COLLECTION AND
SHARING CONSENT
Where required by Washington's My Health My Data Act, Nevada SB 370,
or the Connecticut Data Privacy Act, separate consents will be
requested in-app before applicable collection or sharing for: (a)
collection and use of Consumer Health Data for the purposes disclosed
in this Agreement, and (b) sharing Consumer Health Data with service
providers, processors, or sub-processors only as needed to operate,
secure, host, sync, analyze, support, and provide the Flojas
Services. Any materially different sharing, new category of recipient,
or sale of Consumer Health Data (Flojas does not sell Consumer Health
Data) would require a separate user-facing consent or authorization
where required by law. See Section 10.9.
3.3 HEALTH DISCLAIMER AND ASSUMPTION OF RISK
[ ] I understand that Flojas is a fitness and wellness application,
not medical care. I acknowledge that physical exercise and dietary
changes carry inherent risks, including the risk of injury or death.
I voluntarily and knowingly assume all risks associated with fitness
activities recommended or facilitated by the App. I agree to consult
a licensed healthcare provider before beginning any new fitness or
dietary program, particularly if I have any pre-existing medical
condition, disability, injury, or concern. I understand that Flojas
provides no guarantee of safety, accuracy, fitness improvement,
health improvement, weight change, sports performance, or any other
result, and that I must not follow Flojas information blindly. I
understand that if I
experience chest pain, shortness of breath, sudden dizziness, severe
pain, loss of consciousness, suicidal ideation, or any emergency
symptom during use of the App, I must stop immediately and call
emergency services (911 in the U.S. or my local emergency number).
The App is NOT designed for emergency use.
3.4 AI COACHING — NOT MEDICAL CARE (COACH TEJAI)
[ ] I understand and acknowledge that Coach teJai is an artificial
intelligence system — NOT a licensed physician, therapist,
registered dietitian, or any other healthcare professional. Coach
teJai is AI-only by design. teJai Technologies LLC does not provide
human review, human triage, or human clinical oversight of Coach
teJai outputs. I agree that all content, recommendations, workout
plans, meal plans, nutrition guidance, and coaching responses
generated by Coach teJai are for general informational and fitness
purposes only. This content does NOT constitute medical advice,
clinical assessment, diagnosis, or treatment. No doctor-patient,
therapist-patient, or dietitian-client relationship is created by my
use of Coach teJai. I will NOT use Coach teJai as a substitute for
professional medical care, and I understand that AI outputs can be
wrong, incomplete, outdated, or unsuitable for my circumstances. I
acknowledge the EU AI Act transparency
disclosures in Section 18.8.
3.5 TRANSACTIONAL COMMUNICATIONS (CANNOT BE DISABLED)
[ ] I understand and acknowledge that teJai Technologies LLC will send
transactional and account-related communications including account
verification emails, security alerts, legal agreement update notices
(required by this Agreement), billing confirmations and receipts,
password reset messages, data deletion confirmations, and service
interruption notices. These communications are necessary for the
provision of the service and operation of my account. They cannot be
disabled while my account remains active.
3.6 MARKETING AND PROMOTIONAL COMMUNICATIONS (SEPARATE OPT-IN)
[ ] I opt in to receiving marketing and promotional communications
from teJai Technologies LLC, including fitness tips, new feature
announcements, promotional offers, referral program updates, and
Flojas newsletters. I understand this is optional, that I may
decline this box without affecting my access to the App, and that I
may withdraw this consent at any time by updating my notification
preferences in-app or by emailing support@flojas.app.
4. ELECTRONIC SIGNATURE
4.1 Legal Effect
By typing your full legal name in the signature field during account
creation and/or consent flow, you are providing your electronic
signature. This typed name constitutes a valid and binding
electronic signature with the same legal effect as a handwritten
signature under:
- The Electronic Signatures in Global and National Commerce Act
(ESIGN Act, 15 U.S.C. § 7001 et seq.) — United States
- The Uniform Electronic Transactions Act (UETA) — United States
- eIDAS Regulation (EU No. 910/2014) — European Union
- The Electronic Communications Act 2000 — United Kingdom
- The Information Technology Act 2000 — India
- Electronic Commerce Act and equivalent provincial laws — Canada
- Electronic Transactions Act — Australia
- Framework Act on Electronic Commerce — South Korea
- Law No. 14,063/2020 (Electronic Signatures Law) — Brazil
- Equivalent electronic signature laws in all other applicable
jurisdictions
4.2 Timestamp and Record
The Company will record the timestamp, IP address, device
identifier, and typed name associated with your acceptance, solely
for the purpose of evidencing contract formation. The IP address is
captured at the moment of acceptance and is NOT used for any other
purpose. Retention is governed by Section 13.4.
4.3 Guardian Signature for Minors
If you are a parent or legal guardian accepting this Agreement on
behalf of a minor user, your typed name constitutes your electronic
signature and binds both you and the minor to the terms of this
Agreement. See Section 5.
5. MINOR USER — PARENTAL AND GUARDIAN SUPERVISION
5.1 Guardian Requirements
If the account user is between the applicable minimum age (see
Section 2) and 18 years of age, a parent or legal guardian
("Guardian") must:
(a) Be at least 18 years of age and have reached the age of
majority in the Guardian's jurisdiction;
(b) Acknowledge their relationship to the minor (Parent / Legal
Guardian);
(c) Read and accept this Agreement on behalf of the minor;
(d) Provide their own typed legal name as their electronic
signature (co-signature);
(e) Affirmatively authorize the minor's use of the App; and
(f) Agree to supervise the minor's use of the App.
5.2 Guardian Responsibility
By accepting on behalf of a minor, the Guardian:
- Takes full legal responsibility for the minor's compliance with
this Agreement;
- Represents that they have the legal authority to consent to the
collection and processing of the minor's personal and health
data as described in this Agreement;
- Agrees to monitor and supervise the minor's interactions with
the App, including with Coach teJai;
- Acknowledges that the health data collected may include the
minor's biometric and fitness information as described in
Section 3.2; and
- Acknowledges that Flojas is not a medical or mental-health
provider, and that the Guardian retains responsibility for the
minor's healthcare decisions.
5.3 Guardian Electronic Signature
The Guardian's typed legal name, submitted during the account
creation consent flow, constitutes the Guardian's electronic
signature and has the same legal effect described in Section 4.
5.4 Minor Accounts Are Individual Accounts
Minor accounts, where permitted under Section 5.1, are individual
accounts authorized and supervised by a Parent or Legal Guardian.
Flojas does not currently offer family groups, household group plans,
club plans, employer plans, shared grocery groups, or group wellness
plans. A Guardian's consent authorizes the minor's individual use of
Flojas only, subject to the Guardian responsibilities in this Section.
6. DESCRIPTION OF SERVICES
Flojas ("fitness intelligence unlocked") is an AI-powered fitness
and wellness application developed and operated by teJai
Technologies LLC. Flojas is informational only and is not medical
care (see Section 1.5). The App provides personalized health
intelligence through the following features and services. Some
features are noted as currently live; others are noted as planned or
under expansion.
6.1 Coach teJai — AI Fitness and Wellness Coach (LIVE)
An AI-powered virtual coaching system delivering personalized
fitness and wellness guidance. Coach teJai is available exclusively
on the Premium tier. Premium users receive high-volume coaching
access subject to reasonable fair-use limits as published in-app and
as necessary to prevent abuse, protect service stability, or comply
with applicable law. Coach teJai generates workout plans, meal
plans, grocery lists, responds to health and fitness questions,
provides nutrition guidance, reviews user progress, and delivers
motivational coaching. Coach teJai is an AI system — not a licensed
professional. Coach teJai outputs are labeled as AI-generated in
the App. teJai Technologies LLC does not provide human review of
Coach teJai outputs; the system is AI-only by design. See Sections
18 and 18.8 for the full AI coach disclaimer and EU AI Act
transparency disclosures.
6.2 Health Intelligence — 60+ Signals and 14 Composite Scores
(LIVE)
The App tracks 60+ distinct health and fitness signals across
multiple domains including cardiovascular and respiratory health,
physical performance, metabolic function, nutrition, sleep and
recovery, and subjective wellbeing. These signals are computed into
14 composite health score dimensions. Scores are for informational
and wellness awareness purposes only — they do not constitute
clinical assessment or diagnosis.
6.3 AI-Generated Workout and Nutrition Plans (LIVE)
Customized exercise and nutrition programs generated based on user
health data, composite scores, goals, physical characteristics, and
lifestyle preferences. Includes workout plan periodization, exercise
selection, volume and intensity guidance, meal planning, and grocery
list generation. Plans are for informational and wellness purposes
only — not a substitute for professional care.
6.4 Grocery List Generation (LIVE)
Meal-plan-derived grocery lists organized by supermarket aisle and
sized for the individual user. Generated from Coach teJai meal plan
output. Grocery lists are individual-account tools; Flojas does not
currently offer family, club, employer, or group grocery aggregation.
6.5 Daily Sprint — Closed-Loop Plan Execution (LIVE)
The daily sprint system derives a daily task list from the user's
active monthly plan. Tasks are organized into four time segments
(Morning, Midday, Afternoon, Evening) and include scheduled
exercises, planned meals, water checkpoints, and recovery check
items. Completion data feeds back into future plan generation.
6.6 Daily Morning Check-In (LIVE)
A daily morning check-in for personal wellness tracking. Core items
may include sleep duration, mood, energy, soreness, and yesterday's
activity or mindfulness. Flojas may also show body-freshness prompts
for values such as weight, waist, or height when those values are
missing or stale. The morning check-in includes a small number of
rotating wellness questions aligned with Flojas score domains. The
question set, cadence, and exact prompts may change over time. All
questions are for personal wellness tracking and informational
self-monitoring purposes only — they are NOT clinical instruments.
See Section 16.
6.7 14 Composite Health Scores (LIVE)
Multi-dimensional health scoring including one global wellbeing
score, four domain scores (physical, mental health, social
connectedness, meaning and purpose), eight leaf scores (body
composition, cardio-pulmonary, endometabolic, gut health, athletic
performance, balance and mobility, vitality and recovery, hydration
and nutrition support), and one standalone daily readiness score.
All scores are paired with 7-day and 30-day trend deltas. Scores are
informational only — not clinical.
6.8 Ayurvedic Body Constitution Assessment (LIVE)
Three Ayurvedic body constitution markers — Vata, Pitta, and Kapha —
are available for informational self-awareness purposes only. See
Section 17.
6.9 Photo Food Logging — AI Image Analysis (LIVE)
Users may photograph meals for AI-assisted nutritional estimates.
Photo analysis results are estimates only and carry inherent
inaccuracy based on portion size variability, image quality, and
food identification limitations. Do not rely on these estimates for
medical dietary management.
6.10 Barcode Food Logging (LIVE)
Nutrition logging via barcode scan. Nutritional data sourced from
third-party food databases. Accuracy of third-party food database
information is not guaranteed by teJai Technologies LLC.
6.10A DEXA/DXA Report Scanning and Body Composition Extraction
(LIVE)
Users may upload DEXA/DXA body-composition reports or related
photos/documents for AI-assisted extraction of body-composition
values. Extracted values are estimates from the uploaded document
and must be reviewed and confirmed by the user before saving. DEXA
report scanning is for fitness and wellness tracking only. Flojas
does not diagnose, interpret, or treat any medical condition based
on a DEXA/DXA report, and users should rely on qualified healthcare
professionals for clinical interpretation.
6.11 Voice Food Logging (NOT OFFERED)
Flojas does not offer voice logging or speech-to-text nutrition
logging. Nutrition logging is provided through supported non-voice
methods such as manual entry, photo food logging, barcode scanning,
and companion or health-platform imports where available. If Flojas
ever introduces voice logging in the future, it will be disclosed
through an updated agreement and user-facing consent flow as
required by law.
6.12 GPS Workout Tracking — Distance and Duration Only (LIVE,
OPT-IN)
Flojas offers opt-in GPS workout tracking, including run tracking,
that the user must explicitly enable and start. The feature can be
disabled at any time. When enabled and used during an active
workout:
(a) The device's GPS receiver is used transiently to compute the
distance traveled and the duration of the workout.
(b) GPS coordinates and route information are NOT stored. After
the App computes distance, the underlying coordinates and
route data are immediately discarded.
(c) Only the resulting distance and duration values are stored
in association with your account.
(d) Future builds of the App may, with separate user-facing
disclosure, add splits, pace, and elevation data computed
from in-session GPS. Until such time, only distance and
duration are stored.
(e) GPS tracking is not enabled by default. Disabling the GPS
setting disables GPS use entirely.
This Section 6.12 supersedes any earlier description of GPS routing
or route mapping in prior versions of this Agreement.
6.13 Sports Page and Sport Session Support
Flojas includes a Sports page for general sport and athletic session
support. Cricket may appear as one selectable sport, alongside other
supported sports, but it is not offered as a separate or uniquely
featured product. Sports features may include session logging, GPS
workout summaries where enabled, training load context, readiness
context, session calendar support, and injury tracking. Available
fields and workflows may vary by sport and may change over time. All
sports analytics are for informational and wellness awareness purposes
only — not sports medicine advice. See Section 6.19.
6.14 Journal — End-to-End Encrypted (LIVE)
A personal wellness and fitness journal with full end-to-end
encryption. Journal entries are encrypted on device before storage.
Flojas cannot read journal content at rest. See Section 7.
6.15 Companion App and Health Platform Integration (LIVE /
PRE-LAUNCH)
Flojas may provide a companion app before or at public launch to
support mobile capture, fitness data sync, workout logging, and
health-platform authorization. The hosted Flojas web app remains the
primary Flojas experience. The companion app is complementary and
limited to capture, sync, and device-specific workflows; it is not a
standalone medical product and does not provide any separate
guarantee, medical advice, emergency function, or clinical service.
Depending on device platform and feature availability, supported
integrations may include Google Health Connect on Android and Apple
Health / HealthKit on iOS. With your explicit operating-system and
in-app consent, supported metrics may be synced into Flojas. No
health-platform sync occurs unless you authorize it through the
relevant device permissions. You may disconnect supported platform
integrations where the App or operating system provides that control.
Accuracy of synced data is governed by the third-party platform.
Flojas is not responsible for errors, omissions, or inaccuracies in
data sourced from third-party integrations.
6.16 Individual Motivation and Accountability Features (LIVE)
Flojas is an individual-account product. Individual motivation
features may include XP-based rewards, badge milestones, daily
sprints, daily micro-challenges, achievement certificates, and
accountability partner linking where both users consent. Flojas does
not currently offer public leaderboards, clubs, social feeds,
streak battles, group challenges, athlete search, public social
profiles, family plans, club plans, group plans, employer plans, or
shared group wellness plans. Accountability partner features, if
used, are intended only as individual support and do not create a
shared plan, employer plan, group account, or public social network.
6.17 Individual Coach Plans and Grocery Lists Only (LIVE)
Coach plans, meal plans, grocery lists, score context, and wellness
recommendations are generated for the individual signed-in user only.
Flojas does not currently support shared household grocery lists,
family nutrition coordination, group wellness goals, club plans, or
employer-sponsored group plans. If any group, club, family, employer,
or public social feature is introduced in the future, it will require
separate product wiring, user-facing disclosure, and any legally
required consent.
6.18 Privacy Dashboard (LIVE)
A visible in-app privacy area providing: option to download (export)
your data; option to delete your account; and a link to the current
copy of this Agreement. The privacy area materially reflects the
commitments made in Section 7.
6.19 Sports Analytics — Informational Only
Sport-specific analytics — including training load (ACWR),
readiness, matchday alerts, injury tracking, and performance
benchmarks — are for informational and wellness awareness purposes
only. They do not constitute sports medicine advice, return-to-play
clearance, or clinical assessment of any kind. Users should consult
qualified sports medicine professionals for injury assessment,
return-to-play decisions, and training program design.
6.20 Emergency Health Card (LIVE)
Users may generate a PDF export of key emergency health information
for offline reference. This is a data convenience feature only —
not a clinical document. Do not substitute this card for proper
medical documentation with healthcare providers.
6.21 Data Export (LIVE)
Users may export their personal health data. Export bundles include
PDF plan summaries, structured health metric data, and coach plan
records. Identity is pseudonymized in all exported files. Data
export is available on all plan tiers, subject to reasonable rate
limits as follows: (a) deletion-triggered full export: one (1) per
365-day period; (b) standalone export request during active
subscription: one (1) per 90-day period.
STATUTORY RIGHTS OVERRIDE: The rate limits in this Section 6.21 do
not apply where you are exercising a non-waivable statutory right
of access, portability, or copy of your personal data under
applicable law (including but not limited to GDPR Articles 15 and
20, UK GDPR, LGPD, the DPDP Act 2023, CCPA/CPRA, the Texas Data
Privacy and Security Act, and any other U.S. or international
consumer privacy law granting such rights). Statutory requests are
honored within the deadlines required by the applicable law. We may
charge a reasonable fee or refuse to act only where a request is
manifestly unfounded or excessive, as expressly permitted by the
applicable law (e.g., GDPR Article 12(5)).
6.22 Account Administration
Authorized teJai Technologies LLC personnel have limited access to
account-level administrative functions (account tier, access flags,
and compliance records) for the purpose of support, compliance, and
fraud prevention. Admin access does not include access to E2EE-
encrypted content. See Section 7.
6.23 Account Deletion (LIVE)
Users may request account deletion at any time. A seven (7) day
grace period applies before data is permanently and irreversibly
deleted. See Section 20.
6.24 Inactive Account Deletion — Basic Tier
Basic tier accounts that are inactive for more than ninety (90)
consecutive days are subject to automatic deletion. "Inactive" means
no authenticated login or recorded app activity for 90 or more
consecutive days. Before any deletion is executed, teJai
Technologies LLC will send a warning to the registered email address
and (where push notifications are enabled) a mobile push
notification. The warning grants a seven (7) day window to log in
and preserve the account. Logging in at any point during that
seven-day window cancels the deletion and resets the inactivity
clock. If no login is recorded within seven (7) days of the
warning, the account and all associated data are permanently
deleted, subject to the retention obligations in Section 20. Users
whose accounts are deleted for inactivity and who subsequently
re-register will not be eligible for a complimentary trial or
referral-based premium benefit on the new account. Premium accounts with an active
paid subscription are not subject to inactivity-based deletion. If
a Premium subscription lapses, expires, or is cancelled and the
account reverts to Basic tier, the 90-day inactivity deletion
policy applies from the date of downgrade.
6.25 Service Modifications
teJai Technologies LLC reserves the right to modify, suspend, or
discontinue any feature at any time. Material changes to paid
features will be communicated with reasonable advance notice.
App features and functionality may be added, modified, or removed
at any time without prior notice, at the sole discretion of teJai
Technologies LLC, for purposes of maintaining optimal application
performance, security, stability, or user experience. No particular
feature is guaranteed to remain available indefinitely. Your
continued use of the App constitutes acceptance of any such
changes, subject to Section 25.
7. PRIVACY AND SECURITY — ENCRYPTION, KEY PROTECTION, AND LIMITED
PROCESSING
This section describes the technical architecture of how your most
sensitive data is protected. Read it. Understand it. It matters.
7.1 What Flojas Encryption Means for You
Flojas implements strong client-side encryption for sensitive health
and personal data categories using AES-256-GCM authenticated
encryption with HKDF-SHA256 key derivation (purpose-scoped subkeys
per data class). These protected categories are referred to in Flojas
as E2EE-protected data categories.
Here is what this means in practice:
Your encryption key is generated on your device. To support account
recovery, cross-device continuity, and the server-side processing
needed to compute scores, coach context, summaries, and plan inputs,
Flojas may store a Google Cloud KMS-wrapped backup of that key in
server-side secure key metadata. Keys are not stored in plaintext on
Flojas servers. Key registration, recovery, and server-side key use
are protected by authentication, access controls, and audit logging.
This means Flojas cannot read protected data from database ciphertext
alone, and plaintext raw health records are not persistently stored
server-side after processing. It does not mean Flojas is a pure
zero-knowledge service for every feature, because some user-requested
features require controlled, transient server-side decryption.
7.2 What Is Encrypted
Flojas encrypts all of the following sensitive data categories before
storage in Flojas databases, except for limited derived, index, or
account fields expressly described in Sections 7.3 and 7.4:
- Coach teJai messages, conversation history, and AI-generated
plans;
- Journal entries (all content);
- Daily morning check-in answers and check-in session totals;
- Raw health metric events and daily metric rows;
- Athletic test and performance test results;
- Saved meal nutrition values and food logs;
- Reviewed DEXA/DXA body-composition report values;
- Body profile baselines and goal overrides;
- Health score snapshots and aggregated coach context;
- Daily sprint tasks and completion state;
- GPS workout distance/duration records (note: GPS coordinates are
never stored at all — see Section 6.12).
Flojas servers store authenticated encrypted envelopes for the
protected categories above, with limited controlled processing as
described in Section 7.3. Encrypted envelopes are validated before
any write to E2EE-protected fields.
Keys are generated on your device using a cryptographically secure
random number generator and may be backed up in wrapped form using
Google Cloud KMS. Keys are never stored in plaintext on Flojas
servers. Key registration and recovery operations are audit logged.
7.3 What Coach teJai Actually Sees
Coach teJai uses limited information needed to provide personalized
fitness and wellness coaching. This may include your current message,
limited recent conversation context needed for continuity, declared
goals and lifestyle constraints, active coach plans, score summaries,
daily readiness and check-in summaries, and aggregated or summarized
health, nutrition, workout, sleep, body, sports, companion app, and
health-platform data.
Coach teJai does NOT receive your GPS coordinates or route maps,
because those are not stored. Coach teJai does not receive raw
journal content unless you deliberately share that content in a
message. Coach teJai does not receive an unrestricted dump of raw
E2EE event logs. Where server-side processing is needed to compute
scores, coach context, summaries, or plan inputs, encrypted records
may be decrypted transiently in secure server memory solely for that
processing purpose. Plaintext raw health records are not stored
server-side after processing.
Your coaching is personalized for you, but Coach teJai remains an AI
fitness and wellness information tool only. Its outputs are not
medical advice, diagnosis, treatment, emergency triage, or clinical
decision-making.
7.4 What Is Not Encrypted Server-Side (But Is Still Protected)
The following data is stored in readable form on Flojas servers and
is protected by Firebase security rules, authentication controls,
and access monitoring — but is not subject to E2EE:
- GPS workout aggregate index fields: total distance and duration only
for the user's own workout summaries; no location coordinates of
any kind are stored;
- Account identity fields (email, UID, plan tier, timestamps).
These fields are protected by Firestore security rules. Access is
logged.
7.5 Encryption and Access Commitment
If Flojas is acquired, subpoenaed, breached, or compelled by
government order, database ciphertext alone is not readable without
the applicable key material and processing systems. Where Flojas has
or can recover key material or derived account data, we will require
valid legal process before disclosure, challenge requests that are
facially overbroad or legally defective, and disclose only what we
are legally required to disclose. Flojas does not sell personal
information, health data, or Consumer Health Data.
7.6 Key Backup, Recovery, and Deletion
If a key backup was not established or cannot be verified, Flojas may
be unable to recover encrypted data after device loss, device reset,
or browser/app data deletion. If a key backup exists, recovery may
require verified email, recent sign-in, and other account-security
controls. When an account is deleted and associated recoverable key
material is deleted according to the deletion flow, remaining
ciphertext cannot be read by Flojas. Export your data before deleting
your account if you wish to retain a readable copy.
7.7 Not a Medical Record System / Not HIPAA-Covered
Flojas is not a medical record system, a HIPAA-covered entity, a
business associate, or a clinical health information system. Do not
use Flojas as your sole record of health data for medical, clinical,
insurance, or legal purposes. Maintain independent records with
your healthcare providers. See Section 1.5.
7.8 No Ads — Structural Commitment
Flojas does not display advertisements of any kind. The business
model is a direct user subscription. User data is never used to
build advertising profiles, is never sold to advertisers, and is
never shared with advertising networks. This is a structural
commitment backed by architecture, not only policy. See Section 11.
7.9 Limited Analytics — Product Improvement Only
teJai Technologies LLC may use limited analytics solely for product
improvement, crash reporting, performance monitoring, and security.
Such analytics are NEVER used for advertising, never sold, never
shared with advertising networks, and never used to build
advertising profiles. Where analytics are derived from health data,
they are aggregated and de-identified before any analysis.
8. DATA WE COLLECT
We collect the following categories of personal data:
8.1 Identity Data
Full name, email address, date of birth, gender, phone number
(optional), country, state/province, city. Collected at account
creation and used for account management, age verification, and
legal compliance.
8.2 Health and Fitness Data
Physical metrics (weight, height, body measurements, body
composition estimates, reviewed DEXA/DXA body-composition report
values), workout data (exercise type, duration, sets, reps, weight
lifted), GPS workout data (distance and duration only — see Section
6.12), sports session data (sport type, session duration,
sport-specific performance fields), nutrition data (meals logged,
macros, calories, food photos, barcode entries, and non-voice
nutrition entries), sleep data, morning check-in responses, health
scores and sub-scores, athletic test results, performance test
results, Ayurvedic body type markers, companion app sync data, and
any other health information you voluntarily enter or sync. This is
special category / sensitive / consumer health data and is processed
only with your explicit consent (Section 3.2).
8.3 Usage Data
App interaction logs, feature usage patterns, check-in response
data, in-app navigation events, and support interactions. Used to
improve the App and provide personalized experiences. Used for
limited analytics under Section 7.9.
8.4 Device Data
Device type, operating system version, app version, user agent
string, and device identifiers. Collected for security, fraud
prevention, and compliance purposes. Apart from the limited
agreement-acceptance IP capture under Section 8.5, IP addresses are
not used to track or profile users.
8.5 Legal and Compliance Data
Agreement acceptance timestamp, IP address captured at the moment
of agreement acceptance only, typed electronic signature, version
of Agreement accepted, individual acknowledgment record for each
consent item, and guardian consent record (for minor users). The
captured IP is used solely to evidence contract formation and is
not used for any other purpose. Retention is governed by Section
13.4.
8.6 Synced Third-Party Data
If you connect the Flojas companion app, Google Health Connect,
Apple Health / HealthKit, or another supported health-platform
integration, we receive data made available through those
connections and permissions. The accuracy of synced data is governed
by the third-party platform or device source and is not verified by
us.
9. LAWFUL BASIS FOR PROCESSING (GDPR AND UK GDPR)
For users in the European Union, European Economic Area, and United
Kingdom, the following table identifies the lawful basis for each
category of data processing under the UK GDPR and GDPR:
PURPOSE LAWFUL BASIS
---------------------------------------------------------------
Account creation and service Contract — Article 6(1)(b):
delivery processing necessary to perform
the contract with you
Processing of health and Explicit Consent —
biometric data Article 9(2)(a) GDPR: you have
given explicit consent to
processing of special category
health data for the purposes
described in Section 3.2
Marketing communications Consent — Article 6(1)(a):
(where opted in) freely given, specific, informed,
and unambiguous consent (Section
3.6)
Security, fraud prevention, Legitimate Interests —
and system integrity Article 6(1)(f): necessary for
the legitimate interest of
maintaining secure and reliable
services
Legal compliance Legal Obligation —
Article 6(1)(c): processing
necessary to comply with
applicable legal obligations
Dispute resolution and legal Legitimate Interests /
record retention Legal Obligation —
Article 6(1)(c) and (f)
GDPR DATA CONTROLLER: teJai Technologies LLC, 9191 Kyser Way, Suite
202, Frisco, TX 75033, USA. support@flojas.app.
EU/UK REPRESENTATIVE: teJai Technologies LLC will appoint a
representative under GDPR Article 27 and UK GDPR. Contact information
will be published in this Section and on the Flojas website upon
appointment. In the interim, contact support@flojas.app for all
data protection matters.
10. YOUR RIGHTS BY JURISDICTION
10.1 ALL USERS — UNIVERSAL RIGHTS
Regardless of where you live, you may:
- Access: Request a copy of personal data we hold about you.
- Correct: Update inaccurate or incomplete personal data.
- Delete: Request deletion of your account and personal data
(subject to Section 13 retention obligations).
- Export: Export your data (all plan tiers, subject to rate
limits in Section 6.21 and the statutory-rights override
therein).
Most of these actions are available directly within the App. For
requests not supported in-app, contact support@flojas.app.
10.2 EU/EEA AND UK USERS (GDPR / UK GDPR)
In addition to universal rights, EU/EEA/UK users have the right to:
- Restrict processing of your personal data in certain
circumstances;
- Object to processing based on legitimate interests;
- Data portability: receive your data in a structured, commonly
used, machine-readable format and have it transmitted to
another controller where technically feasible;
- Withdraw consent at any time without affecting the lawfulness
of prior processing;
- Lodge a complaint with your national Data Protection Authority
(DPA). EU DPA contact information is available at
https://edpb.europa.eu/about-edpb/about-edpb/members_en. UK
ICO: https://ico.org.uk/;
- Right not to be subject to a decision based solely on automated
processing, including profiling, that produces legal or
similarly significant effects (GDPR Article 22). Coach teJai
does not produce decisions with legal or similarly significant
effects; outputs are informational and require user action.
We will respond to data subject requests within 30 days. Complex
requests may be extended to 60 days with notice.
10.3 CALIFORNIA USERS (CCPA / CPRA)
California residents have the right to:
- Know what personal information we collect, use, disclose, and
sell or share (we do not sell or share personal information —
see Section 11);
- Delete personal information, subject to certain exceptions;
- Correct inaccurate personal information;
- Limit the use and disclosure of sensitive personal information,
including health and biometric data;
- Opt out of automated decision-making technology where
applicable under CPPA regulations;
- Non-discrimination: we will not discriminate against you for
exercising your CCPA/CPRA rights.
To exercise California rights, contact support@flojas.app or use
in-app account settings. We will respond within 45 days as required
by law.
10.4 TEXAS USERS (TEXAS DATA PRIVACY AND SECURITY ACT — TDPSA)
Texas residents have the right to:
- Access personal data we process about them;
- Correct inaccuracies in personal data;
- Delete personal data provided by or obtained about them;
- Obtain a portable copy of personal data;
- Opt out of targeted advertising (we do not conduct targeted
advertising — see Section 11);
- Opt out of the sale of personal data (we do not sell personal
data — see Section 11);
- Opt out of profiling in furtherance of decisions producing
legal or similarly significant effects;
- Appeal our response to a privacy request within a reasonable
period after receiving our decision.
To exercise TDPSA rights, contact support@flojas.app.
10.5 BRAZIL USERS (LGPD — LEI GERAL DE PROTEÇÃO DE DADOS)
Brazilian users (Law No. 13,709/2018) have the right to:
- Confirmation of the existence of processing;
- Access to personal data;
- Correction of incomplete, inaccurate, or outdated data;
- Anonymization, blocking, or deletion of unnecessary or
excessive data;
- Data portability to another service provider;
- Deletion of personal data processed with consent;
- Information about third parties with whom data is shared;
- Information about the possibility of denying consent and the
consequences of denial;
- Withdrawal of consent at any time.
Health data (dados sensíveis) is processed under Article 11 of the
LGPD with your explicit consent (Section 3.2).
10.6 CANADA USERS (PIPEDA / QUEBEC LAW 25)
Canadian users have the right to:
- Access personal information we hold about them;
- Correct personal information that is inaccurate, incomplete,
or outdated;
- Withdraw consent to collection and use of personal information,
subject to legal or contractual restrictions;
- File a complaint with the Office of the Privacy Commissioner
of Canada (OPC) at www.priv.gc.ca.
Quebec residents have additional rights under An Act Respecting the
Protection of Personal Information in the Private Sector (Law 25),
including rights regarding automated decision-making and data
de-indexing. Where automated decisions are made about Quebec
residents, we will provide notice and an opportunity to request
human review where required.
10.7 INDIA USERS (DPDP ACT 2023)
Indian users under the Digital Personal Data Protection Act 2023
have the right to:
- Information about personal data being processed;
- Correction and erasure of personal data;
- Grievance redressal within 30 days of filing a complaint;
- Nomination of a representative to exercise rights on death or
incapacity.
India Grievance Officer: support@flojas.app. We will acknowledge
your grievance within 72 hours and resolve it within 30 days.
10.8 AUSTRALIA USERS (PRIVACY ACT 1988)
Australian users have the right to:
- Access the personal information we hold about them;
- Correct personal information that is inaccurate, out of date,
incomplete, irrelevant, or misleading;
- File a complaint with the Office of the Australian Information
Commissioner (OAIC) at www.oaic.gov.au if we fail to comply
with the Australian Privacy Principles (APPs).
10.9 WASHINGTON, NEVADA, AND CONNECTICUT — CONSUMER HEALTH DATA
This Section 10.9 implements Flojas's obligations under the
Washington My Health My Data Act ("MHMDA," RCW 19.373), Nevada SB
370 (codified at NRS 603A), and the Connecticut Data Privacy Act as
amended (C.G.S. § 42-515 et seq.) ("CTDPA Health Amendment"). It is
referenced as needed and additionally made available through the
Flojas web app or another publicly accessible Flojas privacy page.
10.9.1 Consumer Health Data Defined
"Consumer Health Data" means personal information that is linked or
reasonably linkable to a consumer and that identifies the consumer's
past, present, or future physical or mental health status. For
Flojas users, this includes the categories described in Section 8.2,
the morning check-in data described in Section 16, the composite
scores described in Section 6.7, and any data derived therefrom.
10.9.2 Rights of Washington, Nevada, and Connecticut Consumers
In addition to the universal rights in Section 10.1, you have the
right to:
(a) Confirm whether we are collecting, sharing, or selling your
Consumer Health Data, and access such data;
(b) Withdraw consent to the collection and sharing of your
Consumer Health Data;
(c) Have your Consumer Health Data deleted, including (where
applicable under the relevant law) by all of our affiliates,
processors, contractors, and other third parties with whom
we have shared the data, with the affected entities being
notified of the deletion request;
(d) A private right of action under Washington's MHMDA where
applicable;
(e) Appeal an adverse decision on a privacy request.
10.9.3 No Sale of Consumer Health Data
teJai Technologies LLC does not sell Consumer Health Data within
the meaning of MHMDA, Nevada SB 370, or the CTDPA Health Amendment.
We do not exchange Consumer Health Data for monetary or other
valuable consideration. See Section 11.
10.9.4 Sharing — Separate Consent
Where MHMDA, Nevada SB 370, or the CTDPA Health Amendment require
separate consent for sharing Consumer Health Data, Flojas requests a
distinct service-provider sharing authorization before Consumer
Health Data is shared with service providers, processors, or
sub-processors needed to operate, secure, host, sync, analyze,
support, and provide the Flojas Services. The collection consent
under Section 3.2 is separate from this service-provider sharing
authorization. Any materially different sharing, new recipient
category, or sale of Consumer Health Data would require a separate
user-facing consent or authorization where required by law. Flojas
does not sell Consumer Health Data.
10.9.5 Geofencing Prohibition
teJai Technologies LLC does not implement and prohibits its sub-
processors from implementing any geofence around an entity
providing in-person healthcare services for the purpose of: (a)
identifying or tracking consumers seeking healthcare services; (b)
collecting Consumer Health Data from consumers; or (c) sending
notifications, messages, or advertisements to consumers related to
their Consumer Health Data or healthcare services. teJai
Technologies LLC commits to never implementing such geofencing in
the future.
10.9.6 Submitting Requests
Washington, Nevada, and Connecticut consumers may submit Consumer
Health Data requests by emailing support@flojas.app with the
subject line "Consumer Health Data Request." We will respond within
45 days or such shorter period as required by the applicable law.
10.10 OTHER U.S. STATE PRIVACY LAWS — UNIFIED CONSUMER RIGHTS
If you are a resident of Virginia (VCDPA), Colorado (CPA), Utah
(UCPA), Oregon (OCPA), Montana (MCDPA), Iowa (ICDPA), Tennessee
(TIPA), Indiana, Delaware (DPDPA), New Hampshire (NHDPA), New
Jersey (NJDPA), Minnesota (MCDPA), Maryland (MODPA), Kentucky
(KCDPA), or any U.S. state with a comprehensive consumer privacy
law that takes effect after the date of this Agreement and grants
materially equivalent rights, you have the rights set forth in
Section 10.1 plus, to the extent applicable under your state's law:
- Right to access personal data and obtain a portable copy;
- Right to correct inaccuracies;
- Right to delete personal data;
- Right to opt out of the sale of personal data (we do not sell
personal data);
- Right to opt out of targeted advertising (we do not conduct
targeted advertising);
- Right to opt out of profiling in furtherance of decisions
producing legal or similarly significant effects;
- Right to limit the use of sensitive personal data (where
applicable);
- Right to appeal an adverse decision on a privacy request;
- Right to designate an authorized agent to act on your behalf
(where applicable).
Colorado users additionally have rights under the Colorado AI Act
governing high-risk AI systems where applicable. Coach teJai is not
designed to make consequential decisions within the meaning of the
Colorado AI Act; outputs are informational only.
To exercise rights under this Section 10.10, contact
support@flojas.app with your state of residence and the right(s)
you wish to exercise. We will respond within the deadline required
by your state's law.
10.11 EXERCISING RIGHTS
To exercise any of the rights described in this Section 10, contact
support@flojas.app with your name, email address, description of
your request, and your jurisdiction. We will verify your identity
using reasonable methods proportionate to the sensitivity of the
data and the request. Where applicable, you may also use any
in-app self-service controls.
11. NO ADS — DO NOT SELL OR SHARE MY PERSONAL INFORMATION
FLOJAS DOES NOT DISPLAY ADVERTISEMENTS. WE DO NOT SELL, SHARE,
RENT, BROKER, OR OTHERWISE MONETIZE YOUR PERSONAL INFORMATION TO
ANY THIRD PARTY FOR ANY ADVERTISING OR DATA-BROKERING PURPOSE.
teJai Technologies LLC's business model is based entirely on direct
user subscriptions. We have no advertising network relationships,
no data broker relationships, and no arrangements under which user
data is exchanged for compensation or other benefit.
Specifically:
- We do not sell your data to advertisers or data brokers.
- We do not share your data with third parties for cross-context
behavioral advertising.
- We do not create advertising profiles that are sold or licensed
to third parties.
- We do not display third-party advertisements within the App.
- We do not participate in data cooperative arrangements.
- We do not engage in any "sale" or "sharing" of personal
information as those terms are defined under CCPA/CPRA, MHMDA,
Nevada SB 370, the CTDPA, or any other applicable U.S. state
privacy law.
Sub-processors that receive only the minimum data necessary to
perform contracted services are: Google LLC (Firebase storage and
infrastructure, Vertex AI inference, Cloud KMS HSM key management),
Stripe (payment processing), and Dodo Payments (payment
processing). They are contractually prohibited from using your data
for their own purposes, including for AI model training. Data
processing agreements that meet GDPR Article 28 / UK GDPR / LGPD /
applicable state law standards are in place with all of them.
California, Washington, Nevada, Connecticut, Virginia, Colorado,
Texas, and other state residents: This constitutes our "Do Not Sell
or Share My Personal Information" notice required under applicable
state law.
12. INTERNATIONAL DATA TRANSFERS
12.1 Where Your Data Is Stored
Your personal data is processed and stored in the United States
using Google Cloud Platform infrastructure (Firebase), located in
the us-central1 (Iowa) region.
12.2 Transfers from the EU/EEA and UK
If you are located in the European Union, European Economic Area,
or United Kingdom, your personal data will be transferred to and
processed in the United States. Such transfers are governed by:
- The EU-US Data Privacy Framework (DPF) and UK Extension to the
DPF, to the extent applicable;
- Standard Contractual Clauses (SCCs) adopted by the European
Commission pursuant to Article 46(2)(c) GDPR (Implementing
Decision (EU) 2021/914), and the UK International Data
Transfer Agreement or UK Addendum to the EU SCCs, as
applicable;
- Where required, supplementary technical and organizational
measures, including the encryption, key protection, and access
controls described in Section 7, to address transfer-impact
concerns following Schrems II.
12.3 Other International Users
By creating an account, users outside the United States acknowledge
that their personal data will be transferred to, stored, and
processed in the United States. You consent to this transfer as
part of your agreement to these terms, except where your local law
requires a separate or differently-formed lawful basis (in which
case the locally required basis applies).
12.4 Google Cloud / Firebase
Firebase (Google LLC) serves as our primary infrastructure
provider. Google's data processing terms and privacy commitments
are available at: https://firebase.google.com/support/privacy.
13. DATA RETENTION
13.1 Active Accounts
Your personal data is retained for the lifetime of your account
plus any applicable grace or legal hold periods.
13.2 Account Deletion and Grace Period
When you initiate account deletion, a seven (7) day grace period
begins. During this period you may cancel the deletion and restore
your account. After the seven-day grace period expires, all
recoverable personal data is permanently and irreversibly deleted.
13.3 Encrypted Data After Deletion
After account deletion is completed and associated recoverable key
material is deleted according to the deletion flow, remaining
encrypted health data cannot be read from stored ciphertext by
Flojas. Legal acceptance records, billing/tax records, fraud
prevention records, and other retained compliance records are
handled under the separate retention rules in this Section 13.
Export your data before deleting your account if you wish to retain
a readable copy.
13.4 Legal Acceptance Records — Tiered Retention
Records of your agreement acceptance are retained as follows:
(a) Typed name, timestamp, version of Agreement accepted, and
individual consent acknowledgments: seven (7) years from the
date of acceptance, for legal compliance and contract
enforcement purposes.
(b) IP address captured at the moment of agreement acceptance:
thirteen (13) months from the date of acceptance, after
which the IP address is deleted or irreversibly anonymized,
except where retention beyond 13 months is necessary for an
active dispute, security investigation, or compliance with a
legal obligation, in which case retention continues until
the matter is resolved. The IP address is captured solely
at the moment of acceptance and is not used for any other
purpose during retention.
This tiered retention is designed to satisfy data minimization
principles under GDPR Article 5(1)(c), UK GDPR, LGPD, and
equivalent laws while preserving the evidentiary record required
for contract-formation purposes under ESIGN, UETA, and equivalent
electronic signature laws.
13.5 Audit Logs
KMS key operation audit logs are retained in a locked, immutable
GCS bucket for 365 days. System backup and general audit logs are
retained for ninety (90) days, after which they are permanently
deleted.
13.6 Billing and Tax Records
Notwithstanding any other provision of this Section 13, billing,
payment, transaction, refund, and tax records associated with paid
subscriptions are retained for up to seven (7) years following
account deletion or the close of the applicable tax year, as
required by U.S. federal and state tax and accounting law
(including but not limited to 26 U.S.C. § 6501 and applicable state
recordkeeping requirements). These records contain only the
information necessary to satisfy those obligations (transaction
identifiers, amounts, dates, jurisdiction, and processor
references) and do not include E2EE-encrypted health content.
13.7 Referral and Trial Restriction
Upon account deletion, the associated email address is restricted
from complimentary-trial and referral reuse privileges for a period of three
(3) years (1,095 days) from the date the deletion request is
submitted.
14. BIOMETRIC DATA — ILLINOIS BIOMETRIC INFORMATION PRIVACY ACT
(BIPA)
14.1 Biometric Login Features
If you enable biometric login (fingerprint recognition or Face ID /
facial recognition) on your device, the following terms apply:
- Biometric templates (fingerprint or facial geometry data) are
generated and stored exclusively on your device by your
device's operating system (iOS Secure Enclave or Android
Keystore).
- Flojas does not transmit, store, or process biometric
templates on our servers.
- Flojas receives only a cryptographic authentication token from
the device indicating successful biometric verification — not
the underlying biometric data itself.
14.2 Illinois Residents — BIPA Consent
For Illinois residents subject to the Illinois Biometric
Information Privacy Act (740 ILCS 14/): By enabling biometric
login, you are providing explicit informed written consent to the
collection and use of biometric identifiers (fingerprint or face
scan data) as described in this Section 14. This Agreement serves
as the written release required under BIPA Section 15(b). You
acknowledge that:
- The purpose of collecting biometric data is to authenticate
you to the App without requiring a password;
- Biometric data will not be sold, leased, traded, or profited
from;
- Biometric data will be retained only until you disable
biometric login or delete your account, at which point the
device-stored biometric association is removed.
14.3 Retention and Destruction (BIPA Section 15(a))
In compliance with 740 ILCS 14/15(a), biometric login associations
are destroyed at the earlier of: (a) the date on which the initial
purpose for collecting or obtaining the biometric identifiers has
been satisfied (e.g., when you disable biometric login or delete
your account); or (b) within three (3) years of your last
interaction with the App. "Last interaction" means your most recent
authenticated use of the App.
14B. TEXAS BIOMETRIC IDENTIFIERS — CUBI COMPLIANCE
For Texas residents subject to the Texas Capture or Use of
Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001) ("CUBI"):
14B.1 Notice
By enabling biometric login as described in Section 14, you
acknowledge that you have received notice of the capture of a
biometric identifier (fingerprint or facial geometry, as locally
generated by your device's operating system).
14B.2 Consent
Your enabling of biometric login constitutes informed consent to
the limited capture and use described in Section 14.1.
14B.3 Sale and Disclosure
teJai Technologies LLC does not sell, lease, or otherwise disclose
biometric identifiers to any third party except as expressly
permitted under CUBI § 503.001(c).
14B.4 Destruction
Biometric identifiers (to the limited extent any are received by
Flojas — which, per Section 14.1, is none in normal operation) are
destroyed within a reasonable time, but in any event within one (1)
year of the date the purpose for collecting the identifier expires.
15. CHILDREN'S PRIVACY (COPPA)
15.1 No Collection of Under-13 Data
In compliance with the Children's Online Privacy Protection Act
(COPPA, 15 U.S.C. § 6501 et seq.) and equivalent laws in other
jurisdictions, Flojas does not knowingly collect, solicit, or
maintain personal information from children under the age of 13
without verifiable parental consent. The App includes age-gating
mechanisms to prevent under-13 account creation.
15.2 Discovery of Under-13 Data
If we discover or are notified that a user under the age of 13 has
provided personal information without verifiable parental consent,
we will:
(a) Immediately suspend access to the account;
(b) Promptly delete all personal data associated with the
account;
(c) Notify the parent or guardian if contact information is
available.
15.3 Parental Rights
Parents or guardians who believe a child under 13 has created an
account may contact support@flojas.app to request review and
deletion of any associated data. We will respond within 30 days.
16. DAILY MORNING CHECK-INS — INFORMATIONAL AND WELLNESS USE ONLY
16.1 Purpose
The Flojas App includes a daily morning check-in system for personal
wellness awareness, informational tracking, and self-monitoring.
Core prompts may include sleep duration, mood, energy, soreness,
activity, mindfulness, and body-freshness prompts for stale or
missing body metrics. Flojas also presents a small set of rotating
wellness questions aligned with score domains such as gut health,
vitality and recovery, mental health, balance and mobility, social
connectedness, meaning and purpose, and endometabolic wellness. The
exact question pool, cadence, and number of prompts may change over
time. All check-in questions are original content developed by teJai
Technologies LLC for personal wellness awareness, informational
tracking, and self-monitoring purposes only.
16.2 Informational Framework
Morning check-in questions are developed for self-awareness
purposes and are informed in structure by validated clinical
frameworks including PROMIS, K-10 Kessler, FINDRISC, IPAQ-SF, UCLA
Loneliness Scale, MSPSS, Ryff Meaning and Purpose, and Gut Symptom
Checklist concepts. However, Flojas check-in questions are NOT the
validated clinical instruments themselves, are not administered in
a clinical context, and do not produce clinically validated scores
or interpretations.
16.3 Health Domains and Their Limitations
Gut Health (Day 1): Self-reported digestive symptom questions.
For wellness awareness only — not a diagnostic tool for any
gastrointestinal condition.
Vitality & Recovery (Day 2): Questions about waking refreshed,
daytime fatigue, sleep difficulty, and fatigue limiting
activity. For wellness tracking only — not a clinical sleep or
fatigue assessment.
Mental Health (Day 3): Questions about anxiety and stress, inner
calm, mental clarity, and self-worth. For wellness monitoring
only — NOT a diagnostic instrument for depression, anxiety
disorder, or any mental health condition. Patterns of concern
strongly suggest consultation with a licensed mental health
professional.
Balance & Mobility (Day 4): Questions about walking and stairs,
bending, carrying, and mobility confidence. For functional
wellness tracking only — not a clinical physical function
assessment.
Social Connectedness (Day 5): Questions about perceived social
support, loneliness, social time quality, and sense of
belonging. For wellness awareness only — high loneliness
patterns suggest consultation with a mental health
professional.
Meaning & Purpose (Day 6): Questions about life direction, goal
pursuit, daily meaning, and future outlook. For personal
self-reflection and wellness monitoring only.
Endometabolic Wellness (Day 7): Questions about energy crashes,
sugar cravings, post-meal sluggishness, and unusual thirst or
urination patterns. For wellness awareness only — NOT a
screening or diagnosis tool for diabetes, metabolic syndrome,
or any metabolic condition. Consult your physician regarding
any metabolic health concerns.
16.4 Explicit Disclaimer
NONE OF THESE CHECK-IN QUESTIONS, WHEN ADMINISTERED THROUGH THE
FLOJAS APP, CONSTITUTES CLINICAL SCREENING, CLINICAL ASSESSMENT,
PSYCHIATRIC EVALUATION, OR MEDICAL DIAGNOSIS OF ANY KIND. Results
are for your personal wellness awareness only. If any check-in
result, trend, or score concerns you, consult a qualified
healthcare professional immediately.
16.5 Crisis and Emergency
If at any time your check-in responses or personal state suggest
you may be in crisis, experiencing suicidal ideation, or in need of
urgent mental health support, STOP using the App and contact:
National Suicide Prevention Lifeline (US): 988
Crisis Text Line (US): Text HOME to 741741
International Association for Suicide Prevention:
https://www.iasp.info/resources/Crisis_Centres/
Emergency Services: 911 (US) or your local emergency number
17. AYURVEDIC AND TRADITIONAL WELLNESS CONTENT — INFORMATIONAL ONLY
The Flojas App includes content related to Ayurvedic wellness
principles, including Vata, Pitta, and Kapha body constitution
markers. This content is provided for general informational and
self-awareness purposes only.
This content:
- Does not constitute Ayurvedic medical diagnosis, treatment, or
clinical advice;
- Has not been evaluated by the U.S. Food and Drug
Administration, the European Medicines Agency, or equivalent
regulatory bodies;
- Should not be used as a substitute for evidence-based medical
care;
- May not be appropriate for all individuals, particularly those
with pre-existing medical conditions, who are pregnant, or who
are taking prescription medications.
Always consult a qualified healthcare provider — including a
qualified Ayurvedic practitioner for Ayurvedic matters — before
making changes to your diet, supplement regimen, or wellness
practices based on any content in the App.
18. AI FITNESS COACH DISCLAIMER — COACH TEJAI
18.1 Nature of Coach teJai
Coach teJai is an artificial intelligence system developed and
operated by teJai Technologies LLC, powered by large language model
technology through Google Vertex AI. It is NOT:
- A licensed physician, medical doctor, or surgeon
- A licensed therapist, psychologist, or psychiatrist
- A registered dietitian or licensed nutritionist
- A certified personal trainer or licensed fitness professional
- A licensed pharmacist or clinical specialist
- A sports medicine physician or certified athletic trainer
18.2 No Professional Relationship
Your use of Coach teJai does not create any professional
relationship, including doctor-patient, therapist-patient,
dietitian-client, or trainer-client relationship. No communication
with Coach teJai constitutes professional advice, diagnosis, or
treatment.
18.3 Accuracy Limitations
Coach teJai may produce responses that are:
- Inaccurate, incomplete, or outdated;
- Inappropriate for your specific health circumstances or
history;
- Based on general fitness principles that may not apply to your
individual situation;
- Inconsistent across sessions due to the probabilistic nature
of AI language models;
- Inapplicable to users with undisclosed medical conditions,
medications, contraindications, or allergies.
teJai Technologies LLC does not guarantee the accuracy,
completeness, reliability, or suitability of any AI-generated
content. All AI-generated content must be independently verified by
a qualified professional before being acted upon, particularly by
users with existing health conditions, injuries, or clinical
concerns.
18.4 What Coach teJai Reads
Coach teJai receives the limited context described in Section 7.3,
including your current message, limited recent conversation context
when needed for continuity, and summarized or aggregated health,
fitness, nutrition, readiness, score, goal, and plan context. Coach
teJai does not receive GPS coordinates or route maps because those
are not stored. Coach teJai does not receive raw journal content
unless you deliberately share it in a message.
18.5 User Responsibility
You assume full and sole responsibility for:
- How you interpret and act upon any information provided by
Coach teJai;
- Evaluating whether AI-generated guidance is appropriate for
your personal health circumstances;
- Consulting qualified professionals before acting on AI-
generated guidance that may affect your health or safety.
18.6 Emergency Situations
Coach teJai cannot call emergency services, dispatch medical
assistance, or provide emergency medical guidance. If you
experience a medical emergency during use of the App, stop
immediately and call 911 (US) or your local emergency number.
18.7 Coaching Tier Differences
Coach teJai is available exclusively on the Premium tier. Basic
tier users do not have access to Coach teJai coaching interactions,
AI plan generation, or AI-generated workout and meal plans. Premium
tier users receive high-volume Coach teJai access subject to
reasonable fair-use limits as published in-app. The distinction
between tiers is disclosed in-app and may be updated with
reasonable advance notice.
18.8 EU AI Act Transparency Disclosures
For users in the European Union, this Section 18.8 implements the
transparency obligations under Regulation (EU) 2024/1689 (the "EU
AI Act"), in particular Article 50.
(a) AI Interaction Disclosure: You are interacting with an
artificial intelligence system. Coach teJai is not a human
and does not have human judgment, intuition, or empathy.
(b) System Classification: Coach teJai is a general-purpose AI
application providing informational fitness and wellness
guidance. It is not designed for, and is not used for,
decisions that produce legal effects or similarly
significantly affect users within the meaning of Article 22
GDPR or Annex III of the EU AI Act.
(c) Underlying Models: Coach teJai is built on third-party
general-purpose AI models (currently provided by Google via
Vertex AI). Capabilities and limitations of those models
may change. Updates that materially affect the user
experience will be reflected in the App.
(d) Synthetic Content: Coach teJai outputs are clearly labeled
as AI-generated in the App.
(e) AI-Only Service: Coach teJai is AI-only by design. teJai
Technologies LLC does not provide human review, human
triage, or human clinical oversight of Coach teJai outputs.
Users seeking human guidance must consult a licensed
professional independently.
(f) Reporting AI Issues: Concerns about Coach teJai outputs
(including hallucinated facts, biased outputs, or
potentially unsafe guidance) may be reported to
support@flojas.app. We will review and respond to such
reports.
19. SUBSCRIPTION, BILLING, AND REFERRAL PROGRAM
19.1 Available Subscription Tiers
Flojas offers the following tiers (current pricing is displayed
in-app at the time of subscription):
Basic — Free account-only access: Account/settings, billing
and Premium upgrade, CSV data download/export, account deletion
and privacy controls, legal agreement/consent/privacy review,
sign out, end-to-end encryption, and privacy-first data
handling. Basic does not include health logging, AM Brief,
Coach teJai, goals, grocery, social, sports, XP/rewards, score
surfaces, platform sync, or other FlojasLoop product features.
Basic accounts with no recorded login or app activity for more
than ninety (90) consecutive days are subject to automatic
deletion. A seven (7) day advance warning is sent by email and
mobile push notification before any deletion occurs. Logging in
during the warning period cancels the deletion. Premium accounts
that lapse or are cancelled revert to Basic tier and become
subject to this inactivity deletion policy. No advertisements
are displayed on any tier.
Premium — Subscription: Full access to all Flojas features,
including high-volume Coach teJai access (subject to fair use),
advanced health score analytics (14 composite scores), AI
workout and meal plan generation, grocery list output, sports
page and athletic session support, supported sports and
workflows as they expand, DEXA/DXA report extraction, GPS workout
tracking with opt-in toggle (distance and duration only — see
Section 6.12), companion app and health-platform sync features
where available, daily micro-challenges, and all future Premium
features. Available in 1-month, 3-month, 6-month, and 12-month
billing terms with auto-renewal. Current pricing is displayed
in-app at the time of subscription.
teJai Technologies LLC reserves the right to modify features
included in any tier, introduce new tiers, or discontinue existing
tiers with reasonable advance notice.
19.2 Free Trial
Every new user account receives one (1) month of full Premium
access at no charge before any billing occurs. This complimentary
30-day trial provides complete access to all Premium features and is
intended to give users a full and meaningful opportunity to test the
application before making a purchase decision. The trial is not a
promise that Flojas will meet any particular health, fitness,
performance, coaching, or personal goal. If Flojas does not meet
your needs, you may cancel, remain on Basic account-only access, or
delete your account before any paid subscription begins.
19.3 Billing Cycles — No Proration
Paid subscriptions are available on monthly, quarterly, semi-
annual, or annual cycles. Fees are charged in full at the start of
each billing cycle regardless of usage.
NO PRORATION POLICY: Except as required by applicable law, no
prorated refunds or credits will be issued for: (a) early
cancellation at any point within a billing cycle; (b) plan
downgrades mid-cycle; (c) periods of non-use or inactivity; or (d)
partial periods remaining after cancellation. This no-proration
policy applies to all billing cycles. Mandatory consumer-protection
laws in your jurisdiction may grant additional rights — see Section
19.10.
19.4 Automatic Renewal
All paid plans automatically renew at the end of each billing cycle
at the then-current rate, unless cancelled at least 24 hours before
the renewal date. By subscribing, you authorize teJai Technologies
LLC to charge your payment method on a recurring basis without
further authorization until you cancel.
CALIFORNIA AUTOMATIC RENEWAL LAW: For California users, we will
present clear and conspicuous disclosure of auto-renewal terms at
sign-up; obtain affirmative consent to those terms; provide an
acknowledgment with the auto-renewal terms and cancellation
information; and provide a means to cancel that is at least as easy
as the means by which the subscription was started. For annual
plans of $200 or more, we will provide pre-renewal reminder notices
as required by California Business and Professions Code § 17602.
19.5 Plan Changes
Upgrades (e.g., Basic to Premium): Take effect immediately.
Cost difference may be charged immediately or at the next
billing cycle as disclosed at time of change.
Downgrades (e.g., Premium to Basic): Take effect at end of the
current billing cycle. No refund or proration for the remainder
of the current cycle (subject to mandatory consumer law).
Billing cycle changes: Take effect at the start of the next
billing cycle.
19.6 Cancellation
You may cancel at any time through account settings or by
contacting support@flojas.app. Cancellation through account
settings is at least as easy as the original sign-up. Upon
cancellation: (a) paid access continues through the end of the
current billing cycle; (b) account reverts to Basic account-only
access; (c) no refund or proration is provided for unused time, except
where required by applicable law.
19.7 Refunds
All subscription fees are non-refundable as stated in Section 19.10,
except as required by applicable law or as described in Section
19.10. If you believe you were charged in error, contact
support@flojas.app within 30 days of the charge.
19.8 Price Changes
We reserve the right to change subscription pricing at any time.
Existing paid subscribers will receive at least 30 days' written
notice of price increases via email or in-app notification before
the change takes effect. Continued use after the effective date
constitutes acceptance of the new pricing. You may cancel before
the new price takes effect to avoid the increase. Price changes do
not entitle users to a refund of any amounts already charged.
19.9 Promotional Discounts and Promo Codes
Promotional offers, including admin-issued promo codes, are at
teJai Technologies LLC's sole discretion and may be modified,
suspended, or discontinued without prior notice. Promo codes are
single-use per account, may carry an expiry date, and disable
auto-renew for the promotional period. Promotional pricing is
non-transferable and may not be combined with other offers unless
explicitly stated. Promotions may have eligibility requirements,
expiration dates, and usage limits. A promotional price in one
billing cycle does not guarantee the same discount in future
cycles.
19.10 No-Refund Policy and Mandatory Consumer Rights
Every new user receives one (1) full month of Premium access at no
charge (Section 19.2). This complimentary 30-day trial is provided
specifically so that users have a complete and meaningful opportunity
to evaluate the application before making a purchase decision. During
the trial, you should decide whether Flojas, as offered, meets your
needs. If it does not, you should cancel, remain on Basic account-only
access, or delete your account before any paid subscription begins.
EXCEPT AS SET FORTH BELOW, ALL PAID SUBSCRIPTION CHARGES ARE FINAL
AND NON-REFUNDABLE. By completing a paid upgrade after the
complimentary trial, you affirm that you have had adequate opportunity to
evaluate Flojas and its features during the trial period and are
satisfied that the service, offered as-is and as-available, meets
your needs. You further acknowledge that no guaranteed health,
fitness, performance, AI-coaching, weight, nutrition, sleep, or
wellness outcome has been promised to you. No refunds will be issued
for:
- Unused months within a paid term;
- Partial billing periods;
- Plan downgrades or cancellations after a billing cycle has
begun;
- Dissatisfaction with AI-generated content, health scores,
check-in results, sports analytics, or feature performance;
- Technical issues that were not reported to support prior to
the refund request.
EU/EEA AND UK 14-DAY COOLING-OFF RIGHT: If you are a consumer in
the European Union, European Economic Area, or United Kingdom, you
have a statutory right to withdraw from a paid subscription within
fourteen (14) days of purchase under the EU Consumer Rights
Directive 2011/83/EU and the UK Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, except where
you have expressly requested immediate access to the digital
content/service and acknowledged that you thereby lose your right
of withdrawal under Article 16(m) of the Directive. Where the right
of withdrawal applies, you will receive a refund of all sums paid
within 14 days of our receipt of your withdrawal notice. To
exercise this right, contact support@flojas.app.
OTHER MANDATORY CONSUMER PROTECTIONS: Where your home jurisdiction
mandates additional refund or cancellation rights that cannot be
waived (e.g., Australian Consumer Law guarantees, Brazilian
Consumer Defense Code Article 49, Quebec Consumer Protection Act
seven-day rescission for distance contracts), those rights apply
notwithstanding this Section 19.10.
APP STORE PURCHASES: Users who purchase through the Apple App
Store or Google Play Store are subject to the refund policies of
those platforms, which may differ from this policy. Flojas has no
control over refunds processed through app store platforms. See
Section 31.
19.11 Payment Processing
Paid plan billing is handled via Stripe and Dodo Payments. Auto-
renew is active on all paid subscription terms unless cancelled by
the user before the renewal date. Subscription state and expiry
are managed via payment-processor webhooks synchronized to the
user's Flojas account. Payment disputes and tax handling follow
the applicable processor's standard terms and applicable local
laws. Flojas does not store payment card details.
19.12 Referral Program (LIVE)
Flojas offers a referral program allowing existing users to share
referral codes with new users in exchange for Premium subscription
credits. By participating you agree:
(a) Referral codes are for personal, non-commercial use only and
may not be publicly posted, sold, or distributed through
unauthorized channels;
(b) A valid referral code entered during registration grants the
new user (referee) one (1) complimentary month of Premium
access;
(c) Referral codes must be redeemed within 30 days of account
creation. Redemption requests outside this window are not
valid;
(d) The referring user (referrer) earns one (1) complimentary
month of Premium credit per successful referral code
redemption;
(e) There is no cap on referral credits accumulated by a
referring user across all successful referrals;
(f) The same email address may receive a referral benefit only
once every three (3) years (1,095 days);
(g) Referral codes have no cash value, are non-transferable, and
may expire per the terms disclosed at issuance;
(h) teJai Technologies LLC reserves the right to modify, suspend,
or terminate the Referral Program at any time with or
without notice;
(i) We reserve the right to disqualify referrals and revoke
rewards for fraudulent activity, self-referral, program
abuse, or any violation of these terms; and
(j) teJai Technologies LLC's decisions regarding referral
eligibility and reward fulfillment are final and binding.
20. ACCOUNT DELETION
20.1 Deletion Process and Grace Period
You may delete your account at any time through the App's account
settings. Upon initiating deletion:
(a) A seven (7) day grace period begins immediately;
(b) During the grace period, you may cancel the deletion and
restore your account without loss of data;
(c) After the grace period expires, all recoverable personal
data is permanently and irreversibly deleted from Flojas
systems, except for billing and tax records retained as
described in Section 13.6 and legal acceptance records
retained as described in Section 13.4; and
(d) This action cannot be undone.
20.2 Encrypted Data After Deletion
Encrypted health data in the categories listed in Section 7.2 is
deleted according to the account deletion flow. After deletion is
completed and associated recoverable key material is deleted,
remaining stored ciphertext cannot be read by Flojas. Export your
data before deleting your account if you wish to retain a readable
copy.
20.3 Referral and Trial Restriction
The email address associated with a deleted account is restricted
from complimentary-trial and referral reuse privileges for three (3) years
(1,095 days) from the date the deletion request is submitted.
20.4 Subscription on Deletion
If you have an active paid subscription at the time of deletion,
your paid access continues through the end of the current billing
cycle. No refund is issued for the unused portion (subject to
Section 19.10).
20.5 Rejoin After Deletion
If you rejoin Flojas after a deletion grace period, you may create
a new account and paid plans are available to you, but the
three-year referral and trial restriction remains in effect on the
original email address.
21. INTELLECTUAL PROPERTY
21.1 Company Ownership
All content, features, and functionality of the Flojas App —
including but not limited to text, graphics, logos, icons, images,
audio, AI models, software, health score algorithms, the daily
sprint system, and their compilation — are the exclusive property
of teJai Technologies LLC and are protected by U.S. and
international copyright, trademark, patent, trade secret, and other
intellectual property laws.
21.2 License to User
You are granted a limited, non-exclusive, non-transferable,
revocable license to access and use the App for your personal,
non-commercial purposes in accordance with this Agreement.
21.3 Restrictions
You may not:
- Copy, reproduce, or distribute any content from the App
without prior written consent;
- Use data mining, robots, scrapers, or similar automated tools;
- Remove or obscure any copyright, trademark, or proprietary
notices;
- Use the App or its content for any commercial purpose without
express written authorization;
- Reverse engineer, decompile, disassemble, or attempt to derive
source code from the App; or
- Create derivative works based on the App or its content.
21.4 User Content License and AI Training
Content you submit to the App (including fitness data, journal
entries, and other input) remains yours. You grant teJai
Technologies LLC a limited, non-exclusive, royalty-free license to
process, store, and use such content solely to provide the App's
services to you.
NO AI MODEL TRAINING ON IDENTIFIABLE DATA: We do not use your
identifiable personal health data to train, fine-tune, or evaluate
AI models. teJai Technologies LLC does not undertake any
independent AI training using identifiable user data.
VERTEX AI INFERENCE: When Coach teJai generates a response, the
limited coach context described in Section 7.3 is sent to Google
Vertex AI for inference. The Vertex AI service we use operates
under Google Cloud's enterprise terms applicable to our account,
which prohibit Google from using customer prompts and responses to
train Google's foundation models. Coach context does not contain GPS
coordinates or route maps because those are never stored.
AGGREGATED AND DE-IDENTIFIED ANALYTICS: We may use aggregated and
de-identified statistics (i.e., data that cannot reasonably be
linked to any individual) to improve the App, evaluate features,
detect abuse, and conduct internal analytics. Such aggregated data
is not personal data under GDPR Article 4(1).
22. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
22.1 No Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY,
COMPLETENESS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP
WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF DEFECTS OR
VIRUSES.
NO GUARANTEES ARE PROVIDED. WE DO NOT GUARANTEE ANY HEALTH,
FITNESS, WEIGHT, BODY-COMPOSITION, PERFORMANCE, SLEEP, NUTRITION,
RECOVERY, MENTAL-WELLNESS, COACHING, SCORE, TREND, PLAN, OR OTHER
OUTCOME. WE DO NOT GUARANTEE THAT ANY AI-GENERATED CONTENT, SCORE,
TREND, ALERT, REPORT, PLAN, COACH MESSAGE, OR OTHER OUTPUT WILL BE
ACCURATE, COMPLETE, CURRENT, SAFE FOR YOU, OR APPROPRIATE FOR YOUR
INDIVIDUAL HEALTH STATUS. YOU SHOULD NOT RELY ON FLOJAS AS A SOLE
BASIS FOR HEALTH, FITNESS, MEDICAL, NUTRITION, SPORTS, OR SAFETY
DECISIONS. CONSULT A QUALIFIED HEALTHCARE PROVIDER WHERE APPROPRIATE.
Software products including Flojas may contain bugs, errors, or
defects. Features may behave incorrectly, produce wrong results,
fail to function, or become temporarily or permanently unavailable.
This is an inherent characteristic of software and does not
constitute negligence, breach of contract, or wrongdoing on the
part of Flojas or teJai Technologies LLC.
22.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEJAI
TECHNOLOGIES LLC, ITS FOUNDERS, COFOUNDERS, OFFICERS, DIRECTORS,
MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND
SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT
OF OR IN CONNECTION WITH YOUR USE OF THE FLOJAS APP OR ANY RELATED
SERVICES, INCLUDING BUT NOT LIMITED TO:
- Errors, inaccuracies, or omissions in any AI-generated
content, coaching recommendations, workout plans, meal plans,
grocery lists, or fitness guidance from Coach teJai;
- Reliance on health scores, morning check-in results, sports
analytics, or any other informational output for clinical
decisions;
- Reliance on user-entered data that is inaccurate, incomplete,
or outdated;
- Failure to achieve any particular fitness result, health
outcome, or goal;
- Unauthorized access to or alteration of your data or account;
- Loss of encrypted data due to device loss, device reset,
or failure to export before account deletion;
- Use or misuse of the App in emergency or urgent medical
situations;
- Loss of data, revenue, profits, or any other intangible
losses;
- Service interruptions, downtime, or loss of access to the App.
22.3 Liability Cap
EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER
APPLICABLE LAW (INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY
CAUSED BY NEGLIGENCE OR GROSS NEGLIGENCE, FOR FRAUD OR FRAUDULENT
MISREPRESENTATION, FOR WILLFUL MISCONDUCT, OR FOR ANY LIABILITY
THAT MAY NOT BE LIMITED UNDER APPLICABLE MANDATORY CONSUMER
PROTECTION LAWS), OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL
CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE APP
SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO
TEJAI TECHNOLOGIES LLC IN THE TWELVE (12) MONTHS IMMEDIATELY
PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED
U.S. DOLLARS ($100.00 USD).
22.4 No Admission
Nothing in this Agreement constitutes an admission of liability,
wrongdoing, or negligence by Flojas or teJai Technologies LLC for
any past, present, or future product behavior. Reporting a bug or
issue to support does not constitute an admission of liability by
Flojas.
22.5 Jurisdictional Carve-Out
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR
LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW. NOTHING IN THIS AGREEMENT LIMITS OUR LIABILITY FOR DEATH OR
PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR GROSS NEGLIGENCE,
FRAUD, OR FRAUDULENT MISREPRESENTATION, OR FOR ANY LIABILITY THAT
CANNOT BE EXCLUDED UNDER APPLICABLE MANDATORY CONSUMER PROTECTION
LAWS.
23. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to
indemnify, defend, and hold harmless teJai Technologies LLC and
its founders, cofounders, officers, directors, members, managers,
employees, agents, contractors, affiliates, subsidiaries,
licensors, and service providers ("Indemnified Parties") from and
against any and all claims, liabilities, damages, judgments,
awards, losses, costs, expenses, and fees (including reasonable
attorneys' fees and court costs) arising out of or relating to:
- Your breach or violation of any provision of this Agreement;
- Your use or misuse of the App, Coach teJai, or any related
service;
- Your provision of inaccurate, incomplete, or misleading data;
- Your participation in fitness or sports activities recommended
by the App;
- Your violation of any applicable federal, state, local, or
international law or regulation;
- Your infringement of any third-party rights, including
intellectual property rights or privacy rights; or
- Any claim by a third party arising out of your use of the App
or your conduct in connection with the App.
You agree to cooperate fully with the Indemnified Parties in the
defense of any such claims. We reserve the right to assume
exclusive control of the defense of any matter subject to
indemnification by you, at your expense.
EU/EEA, UK, AND CONSUMER CARVE-OUT: Where you use the App as a
consumer in a jurisdiction whose mandatory consumer protection law
limits or prohibits a consumer's indemnification of a business for
the business's own services, this Section 23 is limited to claims
arising from your willful misconduct, fraud, gross negligence, or
material breach of this Agreement, and applies only to the maximum
extent permitted by your local consumer law.
24. GOVERNING LAW AND DISPUTE RESOLUTION
24.1 Governing Law
This Agreement shall be governed by and construed in accordance
with the laws of the State of Texas, USA, without regard to its
conflict of law provisions.
Venue: Any legal proceedings not subject to arbitration (see
Section 24.2) shall be brought exclusively in the state or federal
courts of Collin County, Texas, USA, and you consent to the
personal jurisdiction of such courts.
24.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to
this Agreement or your use of the App — except as provided in
Sections 24.4 and 24.7 — shall be resolved through binding
individual arbitration administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules (available
at www.adr.org), rather than in court. The arbitration shall be
conducted in Collin County, Texas, or by video/telephone at either
party's election.
The arbitrator shall have exclusive authority to resolve any
dispute relating to the interpretation, applicability,
enforceability, or formation of this Agreement, including any
claim that all or any part of this Agreement is void or voidable,
except that disputes over the enforceability of the Class Action
Waiver in Section 24.3 shall be decided by a court of competent
jurisdiction.
Filing fees for arbitration are governed by AAA Consumer Rules. We
will pay arbitration costs and fees for claims under $10,000 where
you are acting in good faith.
24.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE
CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS,
CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT
TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE
ARBITRATION. IF A COURT OR ARBITRATOR FINDS THIS WAIVER
UNENFORCEABLE AS TO ANY CLAIM, THAT CLAIM MUST BE SEVERED AND
LITIGATED IN COURT — NOT ARBITRATED.
24.4 Exceptions to Arbitration
Notwithstanding Section 24.2, either party may seek:
(a) Injunctive or other equitable relief in a court of competent
jurisdiction to prevent irreparable harm; or
(b) Relief in small claims court for disputes within that
court's jurisdictional limits.
In addition, claims for which mandatory consumer protection law
prohibits arbitration are excluded from Section 24.2.
24.5 EU/EEA and UK Users
For users in the European Union, European Economic Area, or United
Kingdom:
(a) Nothing in this Agreement limits your right to lodge a
complaint with your national Data Protection Authority or
with a court in your place of residence pursuant to GDPR
Article 79;
(b) Your mandatory consumer rights under the laws of your
country of residence are not affected or waived by this
Agreement;
(c) To the extent applicable, the Rome I Regulation (EC
593/2008) and Rome II Regulation (EC 864/2007) govern the
application of mandatory consumer protection provisions of
your home country that cannot be derogated from by
agreement;
(d) The governing law and venue provisions of this Section 24
do not override mandatory consumer protection laws that
apply in your jurisdiction under applicable EU directives,
UK consumer legislation, or equivalent local law; and
(e) The Brussels I (Recast) Regulation (EU 1215/2012) provides
you the right to bring claims in the courts of your place
of domicile, which is not waived by this Agreement.
24.6 India Users
Indian users retain the right to approach the Data Protection
Board of India (once constituted) for grievance redressal under
the DPDP Act 2023, notwithstanding the arbitration provision.
24.7 30-Day Right to Opt Out of Arbitration
You may opt out of the arbitration agreement and class action
waiver in Sections 24.2 and 24.3 by sending written notice of your
decision to opt out to support@flojas.app (with the subject line
"Arbitration Opt-Out") within thirty (30) days of first accepting
this Agreement. Your opt-out notice must include your full name,
the email address associated with your account, and a clear
statement that you wish to opt out of arbitration. If you opt out,
neither you nor teJai Technologies LLC will be subject to Sections
24.2 or 24.3, and either party may bring claims in the courts
identified in Section 24.1. Opting out has no other effect on this
Agreement and does not affect any prior or other agreements that
may be in force between you and us.
24.8 Mass Arbitration Protocol
If fifty (50) or more substantially similar individual arbitration
demands are filed against teJai Technologies LLC by or with the
assistance of the same law firm or coordinated group within a
60-day period ("Mass Arbitration"), the parties agree the following
procedure applies in lieu of all such demands proceeding
simultaneously:
(a) Counsel for each side shall select up to ten (10) bellwether
cases to proceed first, with five (5) selected by each side;
(b) The remaining demands will be stayed pending resolution of
the bellwether cases;
(c) After the bellwether cases conclude, the parties will
participate in a mandatory non-binding mediation to resolve
the remaining demands as a group;
(d) Statutes of limitations and any contractual time limits are
tolled for stayed demands during the bellwether and
mediation phases;
(e) Filing fees for stayed demands are deferred until the demand
proceeds in the bellwether or post-mediation phases.
This Mass Arbitration Protocol does not waive any individual's
right to arbitrate, but is intended to ensure orderly and efficient
resolution. Nothing in this Section 24.8 limits the rights granted
by Section 24.7 to opt out of arbitration entirely.
25. CHANGES TO THIS AGREEMENT
We reserve the right to modify this Agreement at any time. When we
make material changes, we will:
(a) Update the version number and "Effective Date" at the top
of this Agreement and post a Summary of Material Changes;
(b) Notify you via email at the address associated with your
account at least 30 days before the change takes effect; and
(c) Display a prominent in-app notification of the upcoming
change.
If a material change adversely affects your rights under this
Agreement (including changes to dispute resolution, class action
waiver, or material reduction in services), you may reject the
change by providing written notice to support@flojas.app before
the change takes effect; in which case the prior version of the
Agreement will continue to apply to you until your account is
deleted or until your reasonable continued use under the prior
terms is no longer feasible.
Your continued use of the Flojas App after the effective date of
any material change, without rejection notice, constitutes your
acceptance of the revised Agreement. If you do not agree with the
updated terms, you must discontinue use of the App and may delete
your account pursuant to Section 20.
Non-material changes (such as typographical corrections or
clarifications that do not alter your rights) may be made without
advance notice and will be noted by an updated effective date.
26. CONTACT, GRIEVANCE, AND BREACH NOTIFICATION
For all questions, requests, concerns, or complaints regarding
this Agreement or your personal data, contact us at:
teJai Technologies LLC
9191 Kyser Way, Suite 202
Frisco, TX 75033 (Collin County, Texas)
United States of America
Phone: 520-369-2026
Email: support@flojas.app
X (formerly Twitter): @flojas369
NOTE: Social media is not a channel for legal notices, privacy
requests, or other communications requiring a documented record.
Please use the email address above for any matter requiring our
formal response under this Agreement.
We use a single email address for all inbound communications. To
help us route and prioritize your message, please use a clear
subject line. Suggested subject lines:
- "General Support" — general questions, account help
- "Privacy Request" — GDPR / CCPA / TDPSA / general privacy
requests (please indicate your jurisdiction)
- "Consumer Health Data Request" — Washington MHMDA / Nevada SB
370 / Connecticut requests
- "DPDP Grievance" — India DPDP Act 2023 grievance
- "Arbitration Opt-Out" — opt out of arbitration under Section
24.7
- "Accessibility" — accessibility issues or accommodation
requests
- "DMCA Notice" or "DMCA Counter-Notice" — copyright
notice-and-takedown (also see Section 30)
- "Security Disclosure" — responsible security vulnerability
report (see Section 28.4A)
- "DSA Notice" / "DSA Appeal" / "DSA Authority Contact" — EU
Digital Services Act communications (see Section 28A)
- "Marketing Unsubscribe" — withdraw marketing consent
INDIA GRIEVANCE OFFICER (DPDP Act 2023):
Name: Privacy Officer, teJai Technologies LLC
Email: support@flojas.app (subject: "DPDP Grievance")
We will acknowledge your grievance within 72 hours and resolve
it within 30 days of receipt.
EU/UK DATA PROTECTION REPRESENTATIVE:
teJai Technologies LLC will appoint a representative under GDPR
Article 27 and UK GDPR. Until that appointment, all data
protection matters (including subject access requests, erasure
requests, and DPA complaint referrals) should be sent to
support@flojas.app with the subject line "Privacy Request - EU"
or "Privacy Request - UK." We will acknowledge all requests
within 72 hours and respond substantively within the timeframes
required by applicable law.
PRIVACY REQUESTS — ALL OTHER JURISDICTIONS:
support@flojas.app (subject: "Privacy Request - [your
jurisdiction]"). Applies to California, Texas, Washington,
Nevada, Connecticut, Virginia, Colorado, Utah, Oregon, Montana,
Iowa, Tennessee, Indiana, Delaware, New Hampshire, New Jersey,
Minnesota, Maryland, Kentucky, Brazil, Canada, Australia, and
any other jurisdiction with applicable consumer privacy law.
26.1 Government Access Transparency
teJai Technologies LLC's commitments regarding government, law
enforcement, or regulatory access to user data:
(a) We will require valid legal process appropriate to the
jurisdiction (subpoena, court order, warrant, or equivalent)
before disclosing non-public account information.
(b) We will challenge requests that are facially overbroad,
legally defective, or contrary to applicable law.
(c) We will provide notice to the affected user of any
government request for their data unless prohibited by law
or court order, or where notice would create a risk of harm
to a person or to the integrity of an investigation.
(d) We will not voluntarily produce encrypted health data in
readable form. Where database ciphertext cannot be read without
key material or processing systems, we will explain that
technical limitation. Where recoverable key material or
derived account data exists, we will require valid legal
process and challenge overbroad or legally defective requests.
(e) We may publish a periodic transparency summary describing,
in aggregated form, the number and types of government
requests received and our response rates.
26.2 Data Incident Notification
In the event of a confirmed personal data incident:
(a) AUTHORITY NOTIFICATION: Where required by GDPR Article 33,
UK GDPR, or equivalent law, we will notify the competent
supervisory authority without undue delay and, where
feasible, no later than seventy-two (72) hours after
becoming aware of the incident, unless the incident is
unlikely to result in a risk to the rights and freedoms of
natural persons.
(b) USER NOTIFICATION: Affected users will be notified without
undue delay where the incident is likely to result in a
high risk to their rights and freedoms, and in any event no
later than sixty (60) days from confirmation of the
incident, unless a shorter period is required by applicable
state, federal, or international law (in which case the
shorter period applies).
(c) CONTENT OF NOTIFICATION: Notifications will include the
nature of the incident, categories and approximate number
of users affected, likely consequences, and measures taken
or proposed to address the incident, in line with applicable
law.
26.3 FTC Health Breach Notification Rule
We comply with the FTC Health Breach Notification Rule (16 C.F.R.
Part 318) where applicable. In the event of a breach of unsecured
personally identifiable health information, we will notify each
affected individual and the FTC within sixty (60) days as required
by the Rule, and where applicable, will provide notice to
prominent media outlets in affected jurisdictions for breaches
involving 500 or more individuals. This notification commitment
applies in addition to, and not in lieu of, the GDPR / state-law
notification commitments in Section 26.2.
27. MISCELLANEOUS
27.1 Entire Agreement
This Agreement, together with any additional terms specific to
particular features (such as referral program terms and data
export terms as referenced herein), the Consumer Health Data
Privacy Policy referenced in Section 10.9, the cookie language in
Section 32, and the platform-specific terms referenced in Section
31, constitutes the entire agreement between you and teJai
Technologies LLC regarding your use of the App. It supersedes all
prior and contemporaneous agreements, representations, warranties,
and understandings.
27.2 Severability
If any provision of this Agreement is found by a court or
arbitrator to be invalid, illegal, or unenforceable in any
jurisdiction, that provision shall be modified to the minimum
extent necessary to make it enforceable, or severed from this
Agreement if modification is not possible. The remaining
provisions shall continue in full force and effect.
27.3 Waiver
Failure by teJai Technologies LLC to enforce any right or
provision of this Agreement on one occasion shall not constitute a
waiver of that right or provision on any future occasion. No
waiver shall be effective unless made in writing and signed by an
authorized representative of teJai Technologies LLC.
27.4 Assignment
You may not assign, transfer, sublicense, or delegate your rights
or obligations under this Agreement to any third party without our
prior written consent. Any purported assignment in violation of
this provision is null and void. teJai Technologies LLC may assign
this Agreement and any of its rights and obligations hereunder
without restriction, including in connection with a merger,
acquisition, or sale of all or substantially all of the Company's
assets, provided that the assignee agrees to be bound by this
Agreement.
27.5 Force Majeure
teJai Technologies LLC shall not be liable for any failure or
delay in performance resulting from causes beyond our reasonable
control, including acts of God, natural disasters, pandemic,
government action, internet outages, or third-party infrastructure
failures.
27.6 Headings
Section headings in this Agreement are for convenience only and
have no legal effect.
27.7 Language
This Agreement is written in English. If a translated version of
this Agreement conflicts with the English version, the English
version controls — except where applicable law requires the
local-language version to control (e.g., Quebec under the Charter
of the French Language).
27.8 No Third-Party Beneficiaries
Except as expressly stated in Section 31 (Apple/Google as third-
party beneficiaries of certain platform-specific terms), this
Agreement is for the benefit of you and teJai Technologies LLC
only. Nothing in this Agreement creates any rights in any third
party.
27.9 No Affiliation With Third Parties; Independent Brand
"Flojas" and "teJai Technologies LLC" are independent brands owned
and operated by teJai Technologies LLC. Flojas is an AI-powered
fitness and wellness application developed independently. Any
similarity in name, sound, spelling, appearance, or product
category between "Flojas," "teJai," or any related Flojas mark and
the name, mark, product, service, or branding of any other
company, application, website, or service is purely coincidental.
teJai Technologies LLC is not affiliated with, endorsed by,
sponsored by, partnered with, owned by, controlled by, or
associated with any other fitness, wellness, health, period-
tracking, fertility, menstruation, nutrition, telehealth, or
similar application, company, or service unless expressly
identified in this Agreement (e.g., named sub-processors in
Section 11) or in a separately published Flojas notice.
All third-party trademarks, service marks, trade names, product
names, and logos referenced in the App or in this Agreement are
the property of their respective owners. Reference to a
third-party product, service, mark, or company in this Agreement
or in the App does not imply endorsement of that third party by
teJai Technologies LLC, or endorsement of teJai Technologies LLC
or Flojas by that third party.
28. PROHIBITED CONDUCT AND ANTI-ABUSE POLICY
28.1 General Prohibition
You agree to use the Flojas App only for lawful purposes and in
accordance with this Agreement. You may not use the App in any
manner that:
(a) Violates any applicable federal, state, local, or
international law or regulation;
(b) Harms, exploits, threatens, harasses, stalks, or intimidates
any other user, or any founder, cofounder, officer,
director, employee, agent, or contractor of teJai
Technologies LLC;
(c) Impersonates any person or entity, or falsely states or
misrepresents your affiliation with any person or entity; or
(d) Engages in fraudulent, deceptive, or misleading conduct in
connection with your use of the App or any of its features.
28.2 Account and Access Abuse
You may not:
(a) Create multiple accounts to circumvent access restrictions,
trial limitations, referral policies, or any other
account-based restriction;
(b) Share, sell, transfer, or grant access to your account to
any third party;
(c) Use another user's account without authorization;
(d) Circumvent, disable, or interfere with security-related
features of the App; or
(e) Attempt to gain unauthorized access to any portion of the
App or any system or network connected to the App.
28.3 Interactive and Accountability Conduct
In connection with accountability partner features, support messages,
feedback, profile information, or any other interactive/user-submitted
area of Flojas, you may not:
(a) Harass, bully, intimidate, defame, or abuse any other user;
(b) Post content that is obscene, offensive, hateful,
threatening, discriminatory, or otherwise objectionable;
(c) Post content that infringes any third-party intellectual
property, privacy, or publicity rights;
(d) Collect personally identifiable information from other
users without their consent;
(e) Solicit login credentials or personal information from
other users; or
(f) Post content that promotes self-harm, eating disorders,
suicide, or other content harmful to vulnerable users.
28.4 Technical Abuse
You may not:
(a) Use automated scripts, bots, or crawlers to interact with
the App;
(b) Introduce malicious code, viruses, or trojans into the App
or its systems;
(c) Conduct denial-of-service attacks or attempt to overload or
crash the App or its infrastructure; or
(d) Probe, scan, or test the vulnerability of any Flojas system
or attempt to breach any security measures, except in good
faith pursuant to responsible disclosure (see Section
28.4A).
28.4A Responsible Security Disclosure
We welcome good-faith security research. If you believe you have
identified a security vulnerability in Flojas, please report it
privately to support@flojas.app with the subject line "Security
Disclosure." We commit to: (a) acknowledge your report within
five (5) business days; (b) not pursue legal action against
researchers acting in good faith and consistent with this Section
(no testing of accounts that are not your own; no destruction or
exfiltration of user data; no public disclosure prior to remedy or
without coordination with us); and (c) credit researchers who
responsibly disclose, where requested.
28.5 Referral and Promotion Abuse
You may not:
(a) Create fake or duplicate accounts to generate referral
credits;
(b) Use automated tools to generate or redeem referral codes
fraudulently;
(c) Misrepresent promotional eligibility or use promo codes
outside their disclosed terms; or
(d) Engage in any scheme designed to defraud teJai Technologies
LLC or other users of promotional or referral benefits.
28.6 Health Data Integrity
You agree not to submit knowingly false or fabricated health or
fitness data to the App for any purpose, including to manipulate
health scores, circumvent feature access, or obtain any benefit
to which you are not entitled.
28.7 Enforcement
teJai Technologies LLC reserves the right, at its sole discretion,
to:
(a) Investigate any suspected violation of this Section 28;
(b) Suspend or permanently terminate any account found to have
violated this Section 28, with notice and opportunity to be
heard where required by applicable law (including the EU
Digital Services Act — see Section 28A);
(c) Permanently ban any user from future use of the App;
(d) Report violations to law enforcement where required by law
or where criminal conduct is reasonably suspected; and
(e) Pursue all available legal remedies, including injunctive
relief and damages.
Violations of this Section 28 may constitute violations of
applicable law, including the Computer Fraud and Abuse Act (18
U.S.C. § 1030) and equivalent laws in other jurisdictions. teJai
Technologies LLC may seek injunctive or equitable relief in
addition to all other remedies for violations of this Section.
28A. EU DIGITAL SERVICES ACT (DSA) COMPLIANCE — IF APPLICABLE
Flojas does not currently operate public clubs, public leaderboards,
public social profiles, public feeds, or public user-content hosting
surfaces. This Section 28A applies only if Flojas later enables a
feature that constitutes hosting of user-generated content within the
meaning of Regulation (EU) 2022/2065 (the "DSA").
28A.1 Notice-and-Action Mechanism
Any person (whether or not a Flojas user) may submit a notice
regarding allegedly illegal content or content violating Section 28
by emailing support@flojas.app with the subject line "DSA Notice."
Notices should include sufficient detail to identify the content,
an explanation of why the content is illegal or violates the
rules, the notifier's name and contact (or, where relevant, an
explanation of why anonymity is appropriate), and a statement of
good-faith belief.
28A.2 Statement of Reasons
When teJai Technologies LLC takes a content moderation action
against a user (including content removal, account suspension,
demotion, or restriction of monetary benefit) we will provide the
affected user with a clear and specific statement of reasons,
including the legal or contractual ground, the nature of the
restriction, and information about available redress.
28A.3 Internal Complaint-Handling
Affected users may appeal a content moderation decision by
emailing support@flojas.app with the subject line "DSA Appeal"
within six (6) months of the decision. We will review appeals in a
timely, non-discriminatory, and diligent manner, and will reverse
decisions that are found to have been incorrect.
28A.4 Out-of-Court Dispute Settlement
EU users may select a certified out-of-court dispute settlement
body under DSA Article 21 to resolve content moderation disputes.
teJai Technologies LLC will engage in good faith with such bodies,
with recognition that their decisions are not binding except as
required by law.
28A.5 Trusted Flaggers
teJai Technologies LLC will give priority treatment to notices
submitted by entities awarded "trusted flagger" status under DSA
Article 22 by the relevant Digital Services Coordinator.
28A.6 Point of Contact
For DSA-related communications from authorities or users in the
EU, contact: support@flojas.app (subject line: "DSA Authority
Contact" for authority communications).
29. ACCESSIBILITY
29.1 Commitment
teJai Technologies LLC is committed to making Flojas usable by
people with disabilities. We work to follow recognized
accessibility best practices and we welcome user feedback that
helps us identify and remove barriers. Accessibility is an ongoing
process, and we continue to improve the App over time.
29.2 Reporting Barriers and Requesting Accommodation
If you encounter accessibility barriers or need a reasonable
accommodation to use Flojas, please contact support@flojas.app.
We will respond within fifteen (15) business days, attempt to
provide a reasonable accommodation, and use the report to drive
remediation.
29.3 Applicable Frameworks
Although we have not certified compliance with any specific
accessibility standard, we strive to align our practices with
recognized international accessibility frameworks (including the
Web Content Accessibility Guidelines and equivalents). Where the
EU Accessibility Act (Directive (EU) 2019/882), the Americans with
Disabilities Act, the UK Equality Act 2010, or any equivalent law
imposes specific requirements applicable to a service of this
type, we will work in good faith to meet those requirements.
30. DMCA / COPYRIGHT NOTICE-AND-TAKEDOWN
teJai Technologies LLC respects the intellectual property rights of
others and complies with the Digital Millennium Copyright Act
(DMCA, 17 U.S.C. § 512).
30.1 Designated Agent for Copyright Notices
DMCA Designated Agent
Privacy Officer, teJai Technologies LLC
Attn: Copyright Agent
9191 Kyser Way, Suite 202
Frisco, TX 75033
Email: support@flojas.app (subject line: "DMCA Notice")
Phone: 520-369-2026
This designation is registered (or will be registered) with the
U.S. Copyright Office at https://www.copyright.gov/dmca-directory/.
30.2 Notice of Claimed Infringement
If you believe content available on or through the App infringes
your copyright, you may submit a written notification to the DMCA
Designated Agent that includes:
(a) A physical or electronic signature of the copyright owner
or authorized agent;
(b) Identification of the copyrighted work claimed to be
infringed;
(c) Identification of the allegedly infringing material and
sufficient information to enable us to locate it;
(d) Your contact information (address, phone, email);
(e) A statement that you have a good-faith belief that the use
is not authorized; and
(f) A statement, under penalty of perjury, that the information
in the notice is accurate and that you are the owner or
authorized to act on the owner's behalf.
30.3 Counter-Notification
If your content was removed and you believe it was removed in
error, you may submit a counter-notification under 17 U.S.C. §
512(g) containing the elements required by that section.
30.4 Repeat Infringer Policy
teJai Technologies LLC will, in appropriate circumstances,
terminate the accounts of users who are repeat infringers.
31. APPLE APP STORE AND GOOGLE PLAY STORE — SUPPLEMENTAL TERMS
Distribution of Flojas through the Apple App Store and Google Play
Store is planned. The following terms apply automatically if and
when you obtain Flojas through either platform:
31.1 Apple-Specific Terms
If you obtained the Flojas App through the Apple App Store:
(a) This Agreement is concluded between you and teJai
Technologies LLC only, and not with Apple Inc. teJai
Technologies LLC, not Apple, is solely responsible for the
Flojas App and its content.
(b) The license granted to you in Section 21.2 is limited to a
non-transferable license to use the App on any Apple-branded
device that you own or control, in accordance with the
Usage Rules in the Apple Media Services Terms and
Conditions.
(c) Apple has no obligation to provide maintenance or support
services for the App.
(d) In the event the App fails to conform to any applicable
warranty, you may notify Apple, and Apple will refund the
purchase price (if any) for the App. To the maximum extent
permitted by law, Apple has no other warranty obligation
with respect to the App.
(e) teJai Technologies LLC, not Apple, is responsible for
addressing any user or third-party claims relating to the
App or your use of it.
(f) teJai Technologies LLC, not Apple, is responsible for
investigating, defending, settling, and discharging any
third-party intellectual property infringement claim
relating to the App.
(g) You represent that you are not located in a country subject
to a U.S. Government embargo or designated as a "terrorist
supporting" country, and that you are not on any U.S.
Government list of prohibited or restricted parties.
(h) Apple and Apple's subsidiaries are third-party beneficiaries
of this Agreement, and upon your acceptance, Apple will
have the right (and will be deemed to have accepted the
right) to enforce this Agreement against you as a
third-party beneficiary.
31.2 Google Play-Specific Terms
If you obtained the Flojas App through the Google Play Store, your
use is also governed by the Google Play Terms of Service. Google
LLC is not a party to this Agreement and has no liability or
obligation with respect to the Flojas App, except as expressly
provided in the Google Play Terms.
31.3 Platform Refund Policies
Refund and cancellation requests for purchases made through the
Apple App Store or Google Play Store must be submitted directly to
the applicable platform under that platform's policies. teJai
Technologies LLC has no control over refunds processed through
those platforms.
31.4 App Tracking Transparency (Apple)
The Flojas App does not engage in cross-app or cross-website
tracking for advertising or data-broker purposes. Where Apple's
App Tracking Transparency framework requires a permission prompt
for tracking activity, none is needed for ordinary App usage given
the no-ads commitment in Section 11. If we ever introduce a
feature that would require tracking permission, we will request
your permission through the standard App Tracking Transparency
prompt.
32. WEBSITE COOKIES AND SIMILAR TECHNOLOGIES
teJai Technologies LLC operates the hosted Flojas web app at
flojas.app and flojas-52519.web.app, and may also operate related
support, marketing, or informational websites such as
flojas.tejai.tech. This Section 32 describes our use of cookies,
local storage, and similar technologies on those web surfaces. Native
or companion mobile apps do not use browser cookies, but may use
operating-system storage, app tokens, or device permission controls
needed for app functionality.
32.1 What Cookies Are
A cookie is a small text file placed on your device by a website
you visit. Cookies are widely used to make websites work more
efficiently and to provide information to website operators.
32.2 Categories We Use
Our web surfaces may use the following categories of cookies,
local storage, and similar technologies:
(a) Strictly Necessary: Required to operate the web app or website,
including to maintain a session, enable secure log-in, and
remember basic user choices. These cannot be disabled
without breaking core website function.
(b) Functional: Remember choices you make to provide enhanced
functionality (such as language).
(c) Analytics / Performance: Help us understand how visitors
use the website so we can improve it. Where required by
law, these are loaded only with your consent. Analytics
information is used solely for product improvement and
never for advertising — see Section 7.9.
We do not use advertising cookies, retargeting cookies, or
third-party advertising trackers.
32.3 Your Choices
Where required by applicable law (including the EU ePrivacy
Directive and equivalent), we present a cookie banner that allows
you to accept, reject, or customize non-essential cookies before
they are loaded. You can also control cookies through your
browser settings.
32.4 More Information
A more detailed Cookie Notice, where applicable, is made available
through the Flojas web app or another publicly accessible Flojas
privacy page.
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USER ACKNOWLEDGMENT AND CONSENT SUMMARY
The following items are individually confirmed during the account
creation and/or onboarding flow. Each must be separately and
affirmatively acknowledged. No item is pre-checked.
[ ] 3.1 — I agree to the Flojas User Agreement, Terms of Service &
Privacy Policy (v13, effective June 21, 2026 at 12:00 AM
Central Time), including the NOT-MEDICAL / NOT-HIPAA /
NOT-EMERGENCY-USE, AS-IS, NO-GUARANTEE, and healthcare-provider
consultation disclosures in Sections 1.5 and 22. I have read
and understand this Agreement in its entirety.
[ ] 3.2 — HEALTH AND BIOMETRIC DATA CONSENT: I explicitly consent
to Flojas collecting, securely storing, and processing the
minimum health, biometric, and fitness data needed to operate
Flojas functionality, calculate scores, guide Coach teJai,
support plans and progress tracking, and sync supported health
data. I understand Flojas does not sell this information. I
understand this data is special category data under GDPR
(Art. 9), sensitive data under LGPD (Art. 11), sensitive
personal information under CCPA/CPRA, Consumer Health Data
under Washington MHMDA / Nevada SB 370 / Connecticut Data
Privacy Act Health Amendment, and equivalent classifications
under applicable law in my jurisdiction.
[ ] 3.3 — HEALTH DISCLAIMER, NO GUARANTEES, AND ASSUMPTION OF RISK:
I understand the physical risks associated with fitness and
sports activities, I voluntarily assume those risks, and I agree
to consult a healthcare provider before beginning any new
fitness program. I understand Flojas provides no guaranteed
health, fitness, performance, weight, nutrition, sleep, coaching,
or wellness outcome. I understand the App is NOT for emergency
use.
[ ] 3.4 — AI COACHING: I understand Coach teJai is an AI system —
NOT a licensed medical professional of any kind — and that its
content does not constitute medical advice, diagnosis, or
treatment. No professional relationship is created by my use
of Coach teJai. I acknowledge that Coach teJai is AI-only
by design and that teJai Technologies LLC does not provide
human review of Coach teJai outputs. I understand AI outputs
can be wrong, incomplete, outdated, or unsuitable for my
circumstances. I acknowledge the EU AI Act transparency
disclosures in Section 18.8.
[ ] 3.5 — TRANSACTIONAL COMMUNICATIONS: I understand service,
account, legal, billing, safety, and security communications are
required for my account and cannot be disabled while my account
is active.
[ ] 3.6 — MARKETING COMMUNICATIONS: I opt in to receive
promotional and marketing communications from Flojas.
(Optional — you may decline this item without affecting App
access.)
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ELECTRONIC SIGNATURE
By typing my full legal name below, I confirm that I have read,
understood, and agree to the complete Flojas User Agreement, Terms
of Service & Privacy Policy (v13, effective June 21, 2026 at
12:00 AM Central Time),
including all disclaimers, limitations of liability, binding
arbitration (with my 30-day right to opt out under Section 24.7),
class action waiver, and all consent acknowledgments above. I
acknowledge in particular the NOT-MEDICAL / NOT-MEDICAL-DEVICE /
NOT-HIPAA-COVERED / NOT-FOR-EMERGENCY-USE, AS-IS, NO-GUARANTEE,
and healthcare-provider consultation disclosures in Sections 1.5
and 22.
I understand that my typed name below constitutes my legally
binding electronic signature under the ESIGN Act (US), UETA, eIDAS
(EU), and equivalent laws in my jurisdiction.
User Full Legal Name (typed): {{SIGNER_FULL_NAME}}
Email Address: {{SIGNER_EMAIL}}
Acceptance Date and Time: {{ACCEPTANCE_TIMESTAMP}}
Acceptance IP Address: {{ACCEPTANCE_IP_ADDRESS}}
Acceptance Receipt Fingerprint: {{ACCEPTANCE_FINGERPRINT}}
The completed acceptance receipt is recorded by Flojas server-side
with the agreement version, document hash, signer identity,
acknowledgment selections, acceptance date and time, IP address,
user agent, and receipt fingerprint. After submission, users cannot
edit the acceptance record.
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FOR MINOR USERS — PARENTAL OR GUARDIAN SIGNATURE
I, the undersigned, am the Parent or Legal Guardian of the minor
user. I am at least 18 years of age and have reached the age of
majority in my jurisdiction. I have read this Agreement in full on
behalf of the minor named in the account, including the NOT-MEDICAL /
NOT-HIPAA / NOT-EMERGENCY-USE, AS-IS, NO-GUARANTEE, and
healthcare-provider consultation disclosures in Sections 1.5 and 22.
I authorize the minor's use of the Flojas Services and agree to
supervise their use. I accept full legal responsibility for the
minor's compliance with this Agreement. My typed name below
constitutes my legally binding electronic signature.
Guardian Full Legal Name (typed): {{GUARDIAN_FULL_NAME}}
Guardian Relationship to Minor: {{GUARDIAN_RELATIONSHIP}}
Guardian Email: {{GUARDIAN_EMAIL}}
Guardian Acceptance Date and Time: {{ACCEPTANCE_TIMESTAMP}}
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© 2026 teJai Technologies LLC. All Rights Reserved.
Flojas | fitness intelligence unlocked | v13 | Effective June 21, 2026 at 12:00 AM Central Time