Medical Disclaimer: Flojas™ is a general fitness and wellness information tool intended solely for educational, informational, and healthy lifestyle awareness purposes. Flojas™ is not intended for medical, clinical, diagnostic, therapeutic, emergency, or disease-management use, and is not a medical device, healthcare provider, clinical service, telehealth service, emergency service, or substitute for advice, evaluation, or care from a qualified healthcare professional. Flojas™ does not provide medical advice, diagnosis, prognosis, treatment, therapy, prescriptions, medication guidance, triage, or clinical decision-making support. Flojas™ and its outputs are not intended to diagnose, treat, cure, mitigate, prevent, predict, detect, monitor, or manage any disease, injury, symptom, medical condition, or health risk. Any scores, trends, summaries, Coach teJai messages, AI-generated reports, recommendations, alerts, insights, or other Flojas™ outputs are informational estimates only. They may be incomplete, inaccurate, delayed, outdated, or based on limited, incorrect, or user-provided data, and they may not reflect your individual health status, risks, limitations, or needs. You should not rely on Flojas™ to make medical, emergency, safety-critical, medication, treatment, or health-related decisions, or to determine whether any exercise, nutrition, sleep, supplement, medication, or wellness routine is safe or appropriate for you. Always consult a qualified healthcare professional regarding any medical concern, symptom, diagnosis, treatment, medication, injury, condition, or before starting, stopping, or changing any exercise, nutrition, sleep, supplement, medication, or health routine. Do not disregard, avoid, or delay seeking professional medical advice because of information provided by Flojas™. If you believe you may be experiencing a medical emergency, call 911 or your local emergency number immediately. Use of Flojas™ does not create a physician-patient, provider-patient, therapist-patient, or other healthcare professional relationship.

Support

We're here to help. Reach out or find answers below.

Contact Us

For account issues, billing questions, bug reports, or any other help.

Send an Email

We typically respond within 48 hours.

Frequently Asked Questions

How do I create an account?
Tap "Create Account" on the welcome screen. Enter your email and choose a password. You will receive a verification email — tap the link in it before logging in. Once verified, complete the onboarding questions to personalize your experience. You can also link Google Sign-In after your first login.
How do I delete my account?
Go to Account → Account Settings → Delete Account. Your account enters a 7-day grace period during which you can cancel the deletion by logging back in. After 7 days, all data is permanently and irreversibly removed. If you no longer have access to the app, email us at support@flojas.app with the subject line "Data Deletion Request."
Is my health data secure?
Yes. 16+ data classes — including coach conversations, journal entries, workout aggregates, raw metric events, check-in sessions, plans, and more — are encrypted end-to-end using AES-256-GCM with HKDF-SHA256 key derivation before being stored on Flojas servers. Flojas stores workout distance and duration only, not GPS coordinates, routes, or polylines. Your encryption keys are generated on your device and backed up in FIPS 140-2 Level 3 certified HSM hardware (Google Cloud KMS) — never stored in plaintext. Even Flojas staff cannot read your encrypted data. See our Web App Privacy and Companion App Privacy pages for full details.
How does the AI Coach work?
Coach teJai is an AI-powered fitness coach that provides personalized guidance based on your health data, goals, and preferences. It can generate custom workout and meal plans, answer fitness questions, and deliver daily summaries and weekly progress digests. Coach teJai is available exclusively on the Premium tier — Basic users do not have access to AI coaching. Coach teJai is an AI system — not a licensed medical professional.
What is included in Premium?
Premium includes the full FlojasLoop: logging, Morning Check-in, Do-Today, monthly goals calibration, AI Coach chat, daily AM Brief recommendations, coach plan generation, coach-generated meal plans and grocery lists, nightly closed-loop scoring, score freshness, all trend timeframes, correlations, Flojas Companion sync with Apple Health and Google Health Connect, photo food logging, barcode scanning, the Sports page, GPS workouts where enabled, session calendar, injury log, PDF health reports, Daily Sprint, Micro Challenges, XP/rewards, and Coach Weekly Summary. Basic is account-only access for settings, billing, CSV export, legal review, and account deletion.
Which devices and platforms are supported?
Flojas is available as a secure web app at flojas.app for desktop, tablet, and mobile browsers. Flojas Companion is a supporting iOS and Android capture app for Apple Health, Google Health Connect, photo/barcode food, water, and workout distance/duration capture.
How do I cancel my subscription?
You can cancel anytime through your billing provider or contact support from Account > Plans in the app. Upon cancellation, paid access continues through the end of your current billing cycle. No refund or proration is provided for unused time. Your account reverts to Basic account-only access after the cycle ends until Premium is restored.
Can I export my data?
Yes — CSV export is available from Basic account-only mode and Premium. Premium also includes formatted PDF health reports. Use Account > Security > Data Controls in the app. Your identity is pseudonymized in exported files where applicable. Rate limits apply: one full export per 365 days at account deletion, and one standalone export per 90 days during an active subscription.
What notifications does Flojas send?
Flojas sends streak reminders, re-engagement nudges, weekly plan summaries, and proactive coaching alerts (Premium only — up to one per day if Coach teJai detects a health anomaly). You can adjust which notifications you receive in Account → Notification Settings. Transactional messages (security alerts, billing) cannot be disabled.

Other Ways to Reach Us

General Support

Account issues, bugs, feedback

support@flojas.app

Privacy & Data Requests

Data deletion, access, GDPR/CCPA

support@flojas.app

Company

teJai Technologies LLC
Frisco, TX

Phone: 520-369-2026

Medical Disclaimer

Medical Disclaimer: Flojas™ is a general fitness and wellness information tool intended solely for educational, informational, and healthy lifestyle awareness purposes. Flojas™ is not intended for medical, clinical, diagnostic, therapeutic, emergency, or disease-management use, and is not a medical device, healthcare provider, clinical service, telehealth service, emergency service, or substitute for advice, evaluation, or care from a qualified healthcare professional. Flojas™ does not provide medical advice, diagnosis, prognosis, treatment, therapy, prescriptions, medication guidance, triage, or clinical decision-making support. Flojas™ and its outputs are not intended to diagnose, treat, cure, mitigate, prevent, predict, detect, monitor, or manage any disease, injury, symptom, medical condition, or health risk. Any scores, trends, summaries, Coach teJai messages, AI-generated reports, recommendations, alerts, insights, or other Flojas™ outputs are informational estimates only. They may be incomplete, inaccurate, delayed, outdated, or based on limited, incorrect, or user-provided data, and they may not reflect your individual health status, risks, limitations, or needs. You should not rely on Flojas™ to make medical, emergency, safety-critical, medication, treatment, or health-related decisions, or to determine whether any exercise, nutrition, sleep, supplement, medication, or wellness routine is safe or appropriate for you. Always consult a qualified healthcare professional regarding any medical concern, symptom, diagnosis, treatment, medication, injury, condition, or before starting, stopping, or changing any exercise, nutrition, sleep, supplement, medication, or health routine. Do not disregard, avoid, or delay seeking professional medical advice because of information provided by Flojas™. If you believe you may be experiencing a medical emergency, call 911 or your local emergency number immediately. Use of Flojas™ does not create a physician-patient, provider-patient, therapist-patient, or other healthcare professional relationship.